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| Important updates and reminders | |||
| Have you tried mobile authentication yet? ❯ | |||
| Many users find that using a mobile phone to generate a security code via the HSBCnet Mobile app suits their business needs, instead of using a physical Security Device. | |||
| Last updated 2 September 2022 | Topic: HSBCnet Mobile ⼁ 1 min read | ||
| Track Payments: view FX and intermediary bank charges now available ❯ | |||
| We’ve introduced a new foreign exchange (FX) and intermediary bank charges feature in Track Payments to provide you with greater payment transparency. | |||
| Updated ⼁ 12 October 2022 | Topic: Track Payments ⼁ 1 min read | ||
| Canada accounts: send INTERAC e-Transfer® payments starting 17 October 2022 ❯ | |||
| Starting 17 October 2022, Canadian dollar (CAD) HSBC accounts in Canada will be able to send INTERAC e-Transfer® payments. | |||
| Updated ⼁ 12 October 2022 | Topic: Payments ⼁ 3 min read | ||
| Hong Kong accounts: upcoming changes to foreign currency demand drafts ❯ | |||
| In the coming year, you’ll no longer be able to submit foreign currency demand draft requests in HSBCnet. | |||
| New ⼁ 12 October 2022 | Topic: Payments ⼁ 1 min read | ||
| Sending a Qatar tax payment in HSBCnet? ❯ | |||
| Use HSBCnet’s Bill Payments service to enquire and directly settle outstanding tax liabilities in Qatari Riyal (QAR) or US Dollars (USD) currencies in Qatar. | |||
| New ⼁ 12 October 2022 | Topic: Payments ⼁ 1 min read | ||
| Recent and upcoming enhancements | |||
| 24/7 online messaging support is here ❯ | |||
| We’re extending HSBCnet’s Live Chat service to offer 24/7 online messaging support, connecting you with our experts directly from your computer or mobile phone. | |||
| New ⼁ 12 October 2022 | Topic: Support ⼁ 2 min read | ||
| HSBCnet Mobile’s ‘Message us’ feature is now available in more locations ❯ | |||
| With ‘Message us’ in the HSBCnet Mobile app, you can get help from an HSBCnet agent using in-app mobile messaging. | |||
| New ⼁ 12 October 2022 | Topic: HSBCnet Mobile ⼁ 1 min read | ||
| Hang Seng accounts: Get Rate will be available beginning 30 October ❯ | |||
| On 30 October 2022, we’re introducing the Get Rate and Preview exchange rate services to Hang Seng accounts domiciled in Hong Kong. | |||
| New ⼁ 12 October 2022 | Topic: Payments ⼁ 1 min read | ||
| Indonesia accounts: the HSBC UniTransact dashboard is now available ❯ | |||
| The new HSBC UniTransact dashboard simplifies cross-border transaction management for HSBC accounts in Indonesia. | |||
| New ⼁ 12 October 2022 | Topic: Payments ⼁ 1 min read | ||
| Qatar accounts: Purpose of Payment and Relationship details for payments ❯ | |||
| From 10 December 2022, Purpose of Payment codes and Relationship details will be required for ACH, Priority Payments and Inter-account transfers debiting HSBC Qatar accounts | |||
| New ⼁ 12 October 2022 | Topic: Payments ⼁ 6 min read | ||
| Hints and tips | |||
| ISO 20022: the new language of payments ❯ | |||
| Last updated: 2 May 2022 | Topic: Payments ⼁ 1 min read | ||
| System Administrators: reminder to review your HSBCnet users’ access levels ❯ | |||
| Last updated: 4 August 2022 | Topic: User management ⼁ 1 min read | ||
| Keep your personal details updated for enhanced security and service ❯ | |||
| Last updated: 29 July 2022 | Topic: General ⼁ 1 min read | ||
| Security information | |||
| Protecting your business from ransomware ❯ | |||
| New ⼁ 23 September 2022 | Topic: Cyber security ⼁ 2 min read | ||
| Stay vigilant as the FIFA World Cup Qatar 2022TM approaches ❯ | |||
| Last updated: 2 September 2022 | Topic: Fraud awareness ⼁ 2 min read | ||
| HSBCnet maintenance | ||
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The next scheduled HSBCnet maintenance starts on Saturday, 19 November 2022 at 18:00 GMT |
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| Last updated: 30 September 2022 | ||
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The postal address for related enquiries is: HSBC - Digital Channels, Wholesale 8 Canada Square London UK E14 5HQ This communication is provided by HSBC Bank plc on behalf of the member of the HSBC Group that has contracted with your organisation for the provision of HSBCnet services. HSBC Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. You received this email notification because you are a registered user of HSBCnet. Should you have any concerns regarding the validity of this message, please contact your local HSBCnet customer support. We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email or otherwise ask you to validate personal information, such as your username, password or account numbers. If you receive such a request, please call your local HSBCnet customer support. Links within our emails will only take you to information pages. If you wish to unsubscribe from receiving service information from HSBCnet, please select here. © Copyright. HSBC Bank plc 2022. All rights reserved. Privacy & Data Protection Statement | Terms & Conditions |