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Have you tried mobile authentication yet?

Last updated: 2 September 2022

Tap into a smart and quick way to access HSBCnet.

Many users find that using a mobile phone to generate a security code via the HSBCnet Mobile app suits their business needs, instead of using a physical Security Device.

Activating mobile authentication

You can switch on the mobile authentication feature through the HSBCnet app by following the instructions below*. If you don’t have the HSBCnet app on your smartphone, you can download it from the Apple App Store or Google PlayTM.

To complete your activation, follow these 3 steps:

  1. Log on to the HSBCnet mobile app with your Security Device.
  2. Select the ‘More’ menu option and choose ‘Settings’.
  3. Switch on the ‘Mobile authentication’ option and follow the instructions to set up your device and PIN.

If you don’t see the mobile authentication option in the app, contact your System Administrator to grant you the necessary ‘mobile device’ permission in the User management service.

Find out more

For more detailed information, visit the ‘Mobile authentication’ page in the HSBCnet User Guides portal.

If you have any questions, please contact your local HSBCnet Support Centre.


* Mobile authentication is subject to local availability. If you don't have the HSBCnet Mobile app on your device, you can download it from the Apple App Store or Google PlayTM. The list of supported devices can be found at https://www.hsbcnet.com/learningcentre/hsbcnet-mobile.

Apple and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Google Play is a trademark of Google LLC.

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