Track Payments: view FX and intermediary bank charges now available

Last updated: 12 October 2022

We're now displaying in Track Payments foreign exchange (FX) rates and intermediary bank charges incurred during the payment journey as advised to us by SWIFT.

What this means for you

You can now view advised charges and FX conversion rates for eligible Priority Payments. This feature will provide greater transparency on intermediary bank charges and will help you to understand the final payment that will reach the beneficiary.

The ‘View FX and charges’ feature is available in Track Payments as we are advised by SWIFT of any charges or FX conversion rates that have been applied to the payment.

Here’s where you can find ‘View FX and charges’:

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Here’s an example of what ‘View FX and charges’ displays:

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For complete (or rejected) payments, we will provide a summary of the advised charges deducted by currency. This is shown in addition to the amount received by the beneficiary (or tentative return amount) and the original instructed amount currently displayed in Track Payments.

Find out more

You can learn more by reviewing the ‘How do I track the status of my payments?’ guide, available in the HSBCnet User Guides portal.

If you have any questions, please contact your local HSBCnet Support Centre.