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New look and feel coming to the HSBCnet payments service
Hello,
Great news – we’re improving your HSBCnet. We’ll be streamlining the process of making HSBCnet payments, so it’s even easier.
What this means for you
Over the next few weeks, you’ll see a new look on certain payment screens.*
In particular, you’ll soon be able to:
- Only see the payment fields relevant to you – as you complete payment details, the screen will update dynamically, making it easier and faster to complete your payment instructions.
- Know where you are in the payment process with a new progress bar. Plus, you can easily navigate between input, verification and confirmation screens.
- See real-time balance information – quickly access your account balances directly within the payment creation screen.**
- Get help in a single click – select the '?' icons to help you accurately enter information into the relevant fields.
- Authorise multiple payments at once – make batch authorisations of Get Rate foreign exchange payments using the enhanced Authorisation Summary. Select all payments marked with a '$' or 'GR', and authorise all of them at once.***
Here are some examples of the new screens (below images are for demonstration purposes only, your screens may look different based on the account and other criteria that you select for a payment):
Priority Payment:
ACH Credit:
We’re working on your Priority Payments
We’re updating part of the process of making Priority Payments. If you come across any problems with your templates, take a look at the FAQs at the bottom of this email.
What’s next?
We’re committed to continually improving your HSBCnet experience. That means we’ll continue to enhance this area of the site to include more payment types, and we’ll offer you new features as soon as they’re available.
Any questions?
To find an answer to the following questions, read our FAQs.
- What are the changes to the ‘Debit account’ field?
- What are the changes to the Beneficiary account number and IBAN fields?
- Has the ‘Charges’ field been updated and will it impact templates?
- How do I specify the correct value date for my payment on the new screens?
- Has there been any change to my payment reference?
- Can I still specify the payment amount in the equivalent currency?
- Why can’t I select my Payment set code of choice in my ACH payment instruction?
For any additional queries, please contact your local HSBCnet Support Centre for assistance.
Sincerely,
Your HSBCnet team
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