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	English | En français (Canadian) | En français (European) | En Español | 繁體中文 | 简体中文 | bahasa Indonesia | العربيةي New look and feel coming to the HSBCnet payments service Hello, Great news – we’re improving your HSBCnet. We’ll be streamlining the process of making HSBCnet payments, so it’s even easier. What this means for you Over the next few weeks, you’ll see a new look on certain payment screens*. In particular, you’ll soon be able to: Only see the payment fields relevant to you – as you complete payment details, the screen will update dynamically, making it easier and faster to complete your payment instructions. Know where you are in the payment process with a new progress bar. Plus, you can easily navigate between input, verification and confirmation screens. See real-time balance information – quickly access your account balances directly within the payment creation screen. ** Get help in a single click – select the “?” icons to help you accurately enter information into the relevant fields. Authorise multiple payments at once – make batch authorisations of Get Rate foreign exchange payments using the enhanced Authorisation Summary. Select all payments marked with a '$' or 'GR', and authorise all of them at once. *** It’ll look something like this: (select image to enlarge) We’re working on your Priority Payments We’re updating part of the process of making Priority Payments. If you come across any problems with your templates, take a look at the FAQs at the bottom of this email. Character limits have changed To stay in line with international payment standards (for SWIFT transactions), there’ll be changes to the character limits of some of the data fields. This won’t affect things too much, though there’s some more information in the FAQs below. What’s next? We’re committed to continually improving your HSBCnet experience. That means we’ll continue to enhance this area of the site to include more payment types, and we’ll offer you new features as soon as they’re available. Any questions? To find an answer to the following questions, read our FAQs. What are the changes to the ‘Debit account’ field? What are the changes to the ‘Beneficiary account number’ fields? Has the ‘Charges’ field been updated and will it impact templates? How do I specify the correct value date for my payment on the new screens? Has there been any change to my payment reference? Can I still specify the payment amount in the equivalent currency? My ‘Priority Payment’ template shows a blank debit account on the new screens. What should I do? Why are there new character limits in the ‘Information for the beneficiary’ field? For any additional queries, please contact your local HSBCnet Support Centre for assistance. Sincerely, Your HSBCnet team * The enhanced payment screens are currently available for payments from debit accounts in select countries only. Over time, the redesigned screens will become available for all payment types from debit accounts in all countries. ** Specific feature only available to users entitled to the Account Information service. ***The ability to authorise multiple Get Rate eligible payments depends on your location, user permissions and payments set-up. To learn more about Get Rate, review the 'How do I use Get Rate when authorising a payment?' guide available in the HSBCnet Help Centre.
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