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	Customers with accounts in the Eurozone: requirements for SEPA End Date Regulation Saying Goodbye to Windows XP and Internet Explorer 7Message centre: more services launched for VietnamCustomers with HSBC accounts in China with foreign currency and RMB cross border payments and collection (ORTT and IRTT): possible changes to ERP/automated account reconciliation systems requiredHoliday Fraud WatchHints and Tips Information on HSBCnet service interruptions
	Customers with accounts in the Eurozone: requirements for SEPA End Date Regulation The mandatory deadline for all legacy Euro transactions within the Eurozone to migrate to harmonised SEPA schemes for both Credit Transfers and Direct Debits was 1 February 2014 (the “Original End Date”). However, the European Parliament has endorsed an additional transition period which permits the processing of non-SEPA compliant payments (legacy payments) alongside SEPA Credit Transfer (SCT) and SEPA Direct Debit (SDD) transactions for a period of up to six months after the Original End Date. Ireland, Belgium, Malta and Spain have determined shorter transition periods, which are detailed below. To learn more about SEPA key changes and how HSBC can help, you are encouraged to review our SEPA Migration Guide and to speak with your migration or sales manager about the latest updates. HSBCnet enhancements for SEPA integration For customers using HSBCnet on-screen input for ACH payments: As a reminder, customers previously using HSBCnet screens for Euro ACH payments have already been entitled to the HSBCnet Eurozone payment screen. This screen enables SCTs if instructions are created with the beneficiary BIC / IBAN details. Legacy payment templates for repeated ACH transactions have also been automatically converted for your use in the Eurozone screen. The original ACH template ID is prefixed with the letter S so that they are easy to locate. Please make sure you check that the beneficiary details are correct before using the new templates and ensure you pay special attention to the relevant information such as the BIC and IBAN. For customers using HSBCnet on-screen input for ACH direct debits: Due to the additional data requirements and new obligations introduced by SEPA to Direct Debit Creditors, all SDD transactions through HSBC can only be initiated using ISO 20022 XML files. The existing HSBCnet Euro ACH direct debit in country screens will be available until 1 August 2014 and demised after this date for all countries except Ireland, Belgium, and Spain. For these countries, the dates are as follows:   Direct Debits Ireland 1 April 2014 Belgium 1 April 2014 Malta 1 August 2014 Spain 10 June 2014 If you currently input direct debits manually through these screens and wish to collect SDDs going forward, you will need to migrate to XML file submission via HSBCnet File Upload service or other host-to-host channels. For file-based customers using HSBCnet File Upload services: As outlined earlier, ISO 20022 XML replaces the domestic Euro ACH formats of most of the Eurozone countries and will be the only permitted file format after the final End Date (subject to country ‘derogation’). For all countries except Ireland, Belgium, Malta and Spain this date has been determined to be 1 August 2014. For these countries, the dates are as follows:   Credit Transfers Direct Debit Ireland 1 April 2014 1 April 2014 Belgium 1 April 2014 1 April 2014 Malta 1 May 2014 1 August 2014 Spain 18 March 2014 10 June 2014 Payment instruction files in local ACH formats will not be accepted after these dates. To make a SEPA payment or collection, you may need to submit XML files and ensure the necessary information such as counterparty BICs / IBANs are included. For further assistance If you have any additional questions please don’t hesitate to speak with your HSBC representative. Furthermore, if you are not in a position to move to XML, have questions concerning your current formats, or need guidance with XML requirements, our SEPA migration experts are more than happy to provide support. You can identify and reach experts for your specific location by visiting http://www.hsbcnet.com/sepa.
	Saying Goodbye to Windows XP and Internet Explorer 7 Internet users that access protected sites using Windows XP and Internet Explorer 7 experience a higher security risk and a less customer-friendly experience. For these reasons Microsoft is encouraging global transition from Windows XP to a more modern Operating System. On April 8, 2014, Microsoft will end technical support for Windows XP, and as a result will no longer issue automatic updates that help protect your PC.  From April 2014, HSBCnet will also discontinue support for Windows XP and IE7, in line with Microsoft’s planned support demise. If you currently use Windows XP or Internet Explorer 7 to access HSBCnet you may have already received our e-mail communications explaining how this will help protect your online experience and allow us to continue to deliver new functionality effectively. For more information, resources and Frequently Asked Questions please visit our Windows XP and IE7 support page.
	Message Centre: more services launched for Vietnam Vietnamese General Query:  entitled Users can now use the General Query feature to send free text format messages to the Bank for some requests such as: (i) bank confirmation for payments; (ii) payment return requests in case a remitter wrongly transfers funds to your account. Please contact your Relationship Manager for guidance on what transaction details are required for inclusion in requests to enable Bank processing. Please also note that only one entitled User is required for making and submitting these kinds of requests to the Bank. HSBCnet system does not require any level of authorisation for General Query requests as applied for Payment Amendment or Payment Cancellation request.
	Customers with HSBC accounts in China with foreign currency and RMB cross border payments and collection (ORTT and IRTT): possible changes to ERP/automated account reconciliation systems required 简体中文 On the weekend of 17/18 May, we will be introducing enhanced bank statements for foreign currency and RMB cross border payments and collection transactions on HSBC accounts in China. The enhancements will streamline and standardise the FCY and RMB cross border payment and collection statement information for easier reconciliation on your side. Please note: there is no change on bank statements for RMB domestic payments and collection transactions at this time. Action required As a result of this change, your internal ERP systems or automated account reconciliation programs may be impacted. To ensure the on-going operation of your automated reconciliation processes after 18 May, we recommend you review your internal systems and, if required, update them with the new settings after reviewing the details below. Enhancement details This enhancement will standardise the foreign currency and RMB cross border payment and collection related transaction information on HSBCnet Account Information (AI) service, Balance and Transaction Reporting (BTR) service and bank statements reports (e.g. MT940), as well as bank statements reports (in formats like SWIFT MT940/MT942, XML ISO20022, BAI2 etc.) sent via HSBC Connect or SWIFTNet. The table below outlines the new looks of key information in MT940 samples. HSBCnet: MT940 sample HSBC Connect/SWIFTNet: MT940 sample As of 19 May As of 19 May ORTT :61:1409020902D624,12NTRFWW-PCM-R-01//CNH02094647564W0 :86:HUI FENG HUAN QIU DIAN ZI CHU LIYOU 4552402003K7 50071820023 /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 外汇金额USD 100.00 汇率6.2412000 Fields Description: WW-PCM-R-01 – Customer Reference CNH02094647564W0 – Bank Reference 4552402003K7 – e-Channel Reference HUI FENG HUAN QIU DIAN ZI CHU LIYOU – First line of Beneficiary Name 50071820023 – Beneficiary Account ORTT :61:1409020902DY624,12FTRFWW-PCM-R-01//CNH02094647564W0 HUI FENG HUAN QIU DIAN ZI CHU LIYO :86: /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 外汇金额USD 100.00 汇率6.2412000 Fields Description: WW-PCM-R-01 – Customer Reference CNH02094647564W0 – Bank Reference HUI FENG HUAN QIU DIAN ZI CHU LIYO – First line of Beneficiary Name Bank Charge for ORTT :61:1409020902D220,NCHGWW-PCM-R-01//CNH02094647564W0 :86:HUI FENG HUAN QIU DIAN ZI CHU LIYOU 4552402003K7 TRANSFER 交易费用 Fields Description: WW-PCM-R-01 – Customer Reference of the original ORTT CNH02094647564W0 – Bank Reference of the original ORTT 4552402003K7 –e-Channel Reference of the original ORTT Bank Charge for ORTT :61:1409020902DY220,FCHGWW-PCM-R-01//CNH02094647564W0 NONREF :86:TRANSFER交易费用 Fields Description: WW-PCM-R-01 – Customer Reference of the original ORTT CNH02094647564W0 – Bank Reference of the original ORTT IRTT :61:1409020902C566,62S103WW-PCM-R-22// CNS020946E76AEO0 :86:TEST HSBCCLIENT COMPANY LIMITED LLC /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 外汇金额USD 91.15 汇率6.2163467 Fields Description: WW-PCM-R-22 – TT Reference from tag 20 of inward MT103 CNS020946E76AEO0 – Bank Reference TEST HSBCCLIENT COMPANY LIMITED LLC – First line of Payor name IRTT :61:1409020902CY566,62S103WW-PCM-R-22// CNS020946E76AEO0 TEST HSBCCLIENT COMPANY LIMITED LL :86: /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 /INV/DIAN ZI FA PIAO BIAO HAO 12345 外汇金额USD 91.15 汇率6.2163467 Fields Description: WW-PCM-R-22 – TT Reference from tag 20 of inward MT103 CNS020946E76AEO0 – Bank Reference TEST HSBCCLIENT COMPANY LIMITED LL – First line of Payor name If you have any questions, please contact your local Customer Service or HSBCnet Support Centre.
	Holiday Fraud Watch During the upcoming Easter holiday, it is possible that fraudulent activity across electronic bank delivery channels such as HSBCnet will increase as online criminals attempt to exploit extended holiday periods within corporations and their banks. Being extra vilgilant will help keep you protected. Read more to find out what you should be on the lookout for. Read more
	Hints and Tips Never use the yellow button on your security device to generate a security code when logging on to HSBCnet. If you are prompted at any time in the log-on process to use the yellow button: Do not act on the request Please capture a screenshot if possible, and Call your local helpdesk immediately. When logging on, you must only use the green button to generate a security code. The yellow button is to be used only for generating codes when authenticating payments, uploading a file or making changes to your user profile. If you are prompted to use the yellow button at any other time ignore the request and call your local helpdesk immediately.
	Information on HSBCnet service interruptions Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.* At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance periods will also be posted to the HSBCnet Important Information section. Full maintenance window begins Full maintenance window ends Saturday, 12 April 2014 at 16:00 BST Sunday, 13 April 2014 at 03:00 BST Saturday, 14 June 2014 at 14:00 BST Sunday, 15 June 2014 at 05:00 BST File Upload maintenance window begins File Upload maintenance window ends Saturday, 10 May 2014 at 20:00 BST Sunday, 11 May 2014 at 02:00 BST *Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.
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