Action required

Australia accounts:

• Enhancements to foreign exchange information beginning July 2020 (new)

UAE accounts:

• Upcoming changes to foreign exchange information coming July 2020 (new)

Qatar accounts:

• Purpose of Payment information will be mandatory for foreign currency and cross-border payments starting 14 June

 

Important updates and reminders

Client View:

• Introducing Client View’s Transaction Capture for Global Custody Europe (new)
• Securities Instruction tool being retired for Global Custody Asia customers in
  June (new)

European payments:

• New transaction limit for SEPA Instant Credit Transfers (new)

US accounts:

• Transaction limit increase for same-day ACH transactions (new)

All users:

• Accessing HSBCnet without a Security Device

 

Recent and upcoming enhancements:

Customers in Egypt and Oman:

• The HSBCnet Mobile app is now available (new)

Egypt accounts:

• Introducing IBAN details for your accounts from 30 June (new)

Switzerland accounts:

• New QR bill payments available from 30 June (new)

US accounts:

• Mobile Remote Deposit Capture coming soon

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Stay safe when banking on the go

Last updated: 1 June 2020

HSBCnet incorporates specific security measures to protect your information and safeguard your accounts. But there are things you can do to protect yourself even further.

• Don’t store your HSBCnet log on or profile details on your mobile device.
• Make sure that your mobile device is updated with the latest manufacturer updates and that you’re also using updated anti-virus and anti-spyware software.
• Don’t leave your phone unattended after logging on to HSBCnet Mobile. When you’re finished using HSBCnet, make sure to log off of HSBCnet and close the app.
• When connecting to a wireless network using your mobile device, use only trusted networks or service providers and enable additional security protection, such as Wi-Fi Protected Access (WPS), if possible.
• Avoid using an unlocked device or a device with any unauthorised modifications when using HSBCnet Mobile. Don’t install applications on your mobile device from unknown sources.
• Don’t share your mobile device with others. Enable automatic passcode/PIN lock features on your devices to prevent other people from using it if stolen.
• Use a strong PIN that a hacker can’t easily guess or deduce and change it regularly. You can update your HSBCnet security PIN in the HSBCnet Mobile app settings at any time.

Find out more

We recommend that you regularly review the E-Channels Security Measures and make sure that you’re familiar with the requirements and comply with its contents at all times.

If you need assistance with HSBCnet Mobile, contact your local HSBCnet Support Centre.

 

Supporting you through COVID-19

Last updated: 4 May 2020

In these uncertain times, we want to help you face challenges as they arise and make your everyday banking as straightforward as possible.

We’re here to help

We’re ready to support you and your business through this unprecedented situation. We have well practised contingency measures in place to make sure we can maintain critical processes, including home working arrangements for our HSBCnet support staff.

How HSBCnet can support your banking needs*

1. Have a question?
   Virtual Assistant and Live Chat services provide immediate online assistance to your questions about how HSBCnet works. Getting help on HSBCnet >
2. Need a new Security Device?
   You can use your mobile device to log on and access your accounts on your computer – no Security Device necessary. Once your System Administrator enables mobile authentication for your user profile, you ‘ll be able to activate your device in the HSBCnet app. If you still need a replacement Security Device, we can arrange for delivery to your remote working address. Security Device delivery is subject to availability of local mail/courier services.
3. Question about a payment?
   Use the Track Payments service to easily find a payment, track its status, and see if you need to take further action. You can also verify transactions and balances in Account Information. Still have questions about a payment? With Message Centre, you can securely send us your query.

Services designed for you

If you’re not already using the following services, you may find them helpful during this time:

> Bank on the go with the HSBCnet Mobile app

> Online foreign exchange booking

> Alerts to help you stay on top of your banking

Stay vigilant against online banking fraud

Be aware that fraudsters may try to take advantage during the current period. We’ve put together some tips on what to be on the lookout for:

Protecting your business during COVID-19 >

If you’re suspicious about an email you’ve received purporting to be from HSBC, please contact us for further verification.

 

Keep your personal details updated for enhanced security and service

Last updated: 25 November 2019

Maintaining up-to-date and accurate information on HSBCnet not only allows us to serve you better, it can also help prevent online banking fraud. When you contact us, HSBCnet support staff may use the information from your HSBCnet profile to verify your identity.

We need your help

To help us correctly identify you, we need you to make sure that your first and last name, birth date, and contact details are accurate and up-to-date in HSBCnet. Whenever your personal details change, make sure that you update your HSBCnet profile immediately.

System Administrators:

Please regularly review your HSBCnet users’ details to make sure that they are correct, complete and unabbreviated, and that they’re updated whenever there is a change.

Review your profile details today

To update your profile information, select the ‘Edit my profile’ option from the dropdown menu next to your name at the top of HSBCnet.

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System Administrators: reminder to review your HSBCnet users’ access levels

Last updated: 8 October 2019

To maintain effective control over your organisation’s online banking activity, it’s important to make sure that only authorised individuals are able to view and transact from your accounts on HSBCnet. As such, we recommend that you periodically review your organisation’s user permissions and daily limits on HSBCnet, and make updates as needed.

How do I update HSBCnet permissions for my users?

We recommend that you regularly review the following frequently used permissions and update, as needed:

Type of permission	Where to go to review/update
Account signature groups and limits	Account Management > Maintain Signature Limits
User signature groups	User Management > View/Modify User Access Level
Authorisation entitlements	User Management > View/Modify User Access Level and Modify Multi User Access Level by Account
User status	User Management > View/Suspend/Reactivate/ Delete/Create new user profiles
Suspension of your organisation’s HSBCnet profile	Contact your HSBC representative

In addition to periodic reviews, we strongly recommend that you review your HSBCnet users’ access levels whenever your organisation updates the signing authorities in your account operations mandate. Maintained by your local bank, the mandate determines the individuals in your organisation who are authorised to operate your HSBC accounts. Whenever the account mandate is updated, please review your organisation’s HSBCnet setup to determine if access level changes are needed for specific users.

How do I check my organisation’s transaction limits? 

To view the Daily transaction limits in effect for your organisation, use the ‘Maintain Daily Transaction Limit’ feature in HSBCnet’s Company Management service.

Please note, to avoid possible delays or payment rejections, we recommend that you to use this service for limit viewing purposes only.

Your organisation’s Daily transaction limits cannot be increased in HSBCnet and if they are reduced, proper documentation must be submitted separately to your HSBC representative to increase the limit to its previous amount.

HSBCnet’s Administration Reports service and the Account Services Activity Log can also help you identify how your users and accounts are set up.

Find out more

To learn more about managing permissions in HSBCnet, review the guides in the ‘User management’ section of the HSBCnet Help Centre.

If you need further assistance updating user access levels on HSBCnet, please contact your local HSBCnet Support Centre or HSBC representative.

 

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Protecting your business during COVID-19

Last updated: 7 April 2020

We know many of you are worried about how you and your business might be affected by the coronavirus (COVID-19). To help you through these uncertain times, we're working hard to make sure you have the guidance and support you need.

What to look out for

Some fraudsters are trying to exploit the coronavirus outbreak as an opportunity for financial crime by posing as trusted organisations like banks and even the World Health Organisation. They may contact you to offer a safe haven for your money or provide medical guidance.

Typically, they’ll get in touch through:

• phone calls
• emails
• texts
• social media posts

Cyber criminals are also trying to spread malware through a 'Coronavirus Map' app. It has no intention of providing useful information, but instead is designed to capture usernames, passwords, credit card numbers and other sensitive data.

Remember, HSBC will never ask you for any log on or security details, or ask you to generate security codes, over the telephone or through any other method of communication. Please remain vigilant at all times.

Stop & Think

• Is this a phishing email?
  If you receive a COVID-19 email, don’t open any links or attachments unless you can verify the email is not malicious. If you think you’ve received a phishing email, please forward to hsbcnet.phishing@hsbc.com.
• Are my COVID-19 sources trustworthy?
  Only use legitimate government websites for up-to-date, fact-based information about COVID-19. Be suspicious of websites and apps offering Coronavirus maps to install or download. Avoid circulating maps or links.
• Does this request make sense?
  Don’t reveal personal or financial information in an email, on the phone and don’t respond to requests for this information.

Stay safe while working remotely

Here’s some tips to help your organisation remain protected when employees are working out of the office:

1. Use secure networks
   Make sure your company’s devices use a VPN and that your employees’ routers are password protected and set to the highest security settings with up-to-date software and firmware. Have a risk-based mindset at home, work and on the move.
2. Update your devices
   Having the most up-to-date security software, operating system and apps are the best defences against viruses, malware and attackers.
3. Keep out of reach
   Only authorised employees should have access to your company’s devices. When devices are not in use or unattended, make sure they are safe.
4. Enable encryption features
   Encrypt confidential information to protect it in the event that devices are lost or stolen.

Find out more

Please visit your local HSBC website to find more information about how we can support you.

Find your local HSBC site >

If you’re suspicious about an email you’ve received purporting to be from HSBC, please contact us for further verification.

 

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Information on HSBCnet service maintenance windows

Last updated: 5 June 2020

Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.*

At times, it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. We will provide notification of both planned and unplanned maintenance windows in the HSBCnet News (Service Updates) section of the HSBCnet home page.

Full maintenance window begins	Full maintenance window ends
Saturday, 13 June 2020 at 14:00 GMT	Sunday, 14 June 2020 at 04:00 GMT
Saturday, 18 July 2020 at 17:00 GMT	Sunday, 19 July 2020 at 03:00 GMT
Saturday, 15 August 2020 at 17:00 GMT	Sunday, 16 August 2020 at 03:00 GMT

*Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.

The schedule for upcoming HSBCnet maintenance is also available via the links below:

English | Deutsche | En français | En español | 繁體中文 | 简体中文 | Bahasa Indonesia

Note: in the week prior to a service maintenance period, a notification confirming the maintenance window will be available post-logon in HSBCnet. Please review this information in advance of any planned maintenance period to confirm the date and time.

 

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