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 Customers with accounts in Oman: enhancements for ACH Credit payment screens
Customers with accounts in Oman: SWIFT Bank Identification Codes (BIC) for ACH Credit payments Balance and Transaction Reporting will soon be demised Customers with accounts in Europe: enhanced reporting Customers with accounts in Canada: new USD correspondent bank Customers with accounts in the UAE: ACH Credit enhancements to support Pension Adjustments Customers with accounts in Israel: Beneficiary Address requirement for cross-border payments Action required: Purpose of payment code requirement for payments from accounts in the Philippines HSBCnet News is getting a new look User Tip: update your profile details for enhanced Security and Service Security Tip: security device safety – the yellow button warning Information on HSBCnet service maintenance windows |
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Customers with accounts in Oman: enhancements for ACH Credit payment screens *UPDATED 16 November 2015: Please be advised that the enhancements mentioned below will not be available on 6 December 2015. Upon the confirmation of a new effective date, we will issue a new written notification to advise of the availability of these enhancements on HSBCnet. We regret any inconvenience that may have been caused. Effective 6 December, 2015 ACH Credit screens for accounts in Oman are being updated to capture additional details. The new screens are much more user friendly and follow the current payment processing workflow for easy transition. To launch the new ACH payment ‘Create’ screen from ‘Create Payment Instruction’, select “ACH Credits” as the ‘Payment type’ and the appropriate ‘Debit/credit account’.
When ‘Create payment instruction’ is selected, the ‘Create new ACH Credit payments’ screen will be launched in a new window.
Several labels on the ‘Create new ACH Payment’ screen have been changed to ensure payment instruction information is easier to complete and more accurate.
The look and feel for the ‘Review’, ‘Acknowledgement’, ‘Authorisation Summary’, ‘Authorisation’ and ‘Partial Authorisation’ screens have also been updated but previous functionality remains intact.
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Customers with accounts in Oman: SWIFT Bank Identification Codes (BIC) for ACH Credit payments *UPDATED 16 November 2015: Please be advised that the enhancements mentioned below will not be available on 6 December 2015. Upon the confirmation of a new effective date, we will issue a new written notification to advise of the availability of these enhancements on HSBCnet. We regret any inconvenience that may have been caused. Customers with accounts in Oman currently provide CBID codes (HSBC specific bank codes) in the “Bank Code” entry field when creating ACH Credit payments. Effective 6 December 2015, HSBCnet ACH Credit payment instruction screens will be enhanced to support the industry standard SWIFT Bank Identification Codes (BIC) for payments from accounts in Oman.
After 6 December, when creating a payment instruction using general templates, you may change the “Beneficiary Bank Identifier” to SWIFT BIC to include a valid SWIFT BIC for the payment instruction. You will not be able to edit the “Beneficiary Bank Identifier” field in restricted templates. You will need to create a new restricted template to provide a valid SWIFT BIC for the payment instruction.
We encourage you to start providing the SWIFT BIC for ACH Credit payments on Oman accounts. We will eventually end support for CBID codes for ACH Credit payments. In order to ensure you have time to make any necessary changes on your end, you will receive notification prior to the removal of CBID codes from HSBCnet. |
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Balance and Transaction Reporting will soon be demised For those users who have been using the Balance and Transaction Reporting (BTR) service to receive information on their accounts, please note that ‘Account Information’ has been introduced to replace Balance and Transaction Reporting. However, the two services are still available in parallel for a limited time. To provide a smooth transition, all information within 'Account Information' can be found in the same way you are used to in Balance and Transaction Reporting. For further assistance please review the following: Additional resources including a Quick Guide to compare Account Information and BTR as well as an Account Information training video are available in the service Help Text. |
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Customers with accounts in Europe: enhanced reporting *UPDATED 27 November 2015: France has been added to the Account Type list for this enhancement. On 16 November, we are enhancing the quality of statements for a few transaction types on EU accounts specifically and these changes will enrich the HSBCnet Account Information service. The SWIFT transaction type codes for some transaction types are changing, and other transaction type codes will remain unchanged. This will only be visible if you have customized your view in Account Information to display SWIFT codes instead of the local country codes. The table below outlines the payment type and specific SWIFT transaction type code changes as they will be displayed before and after the effective date. Changes for following groups are documented:
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Customers with accounts in Canada: new USD correspondent bank Please be informed that as of 28 September 2015, there is changes to HSBC Bank Canada's correspondent bank for domestic and international payments in USD currency. New HSBC Bank Canada correspondent bank ‒ CitiBank, New York, SWIFT code CITIUS33. Please note that while there will be a short transition period, where payments in USD will continue to be accepted by the previous correspondent bank, customers are encouraged to make the above changes as soon as possible to avoid the risk of payments being rejected. |
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Customers with accounts in the UAE: ACH Credit enhancements to support Pension Adjustments Further to our communications sent in February, March and May 2015, from 1 June 2015 you have been able to submit your pension contributions (if any) via HSBCnet. This is in accordance with the General Pension & Social Security Authority (GPSSA) guidelines. From 20 September 2015, we have further enhanced HSBCnet ACH Credit payment screens and payment files uploaded via the File Upload service. This change is designed to support Pension Adjustment payments in the UAE. In addition to the existing “Remittance Information” field, HSBCnet ACH Credit payment screens include a new “Other Information” field. The “Other Information” field can be used to provide detailed information for Pension Adjustment payments.
For pension payments or adjustments initiated via the ACH Credit screen on HSBCnet, please be advised that you must select the "Not required" option in the "IBAN validation" field. Read on to learn more about how to capture Pension Adjustment information accurately in your payment instructions. |
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Customers with accounts in Israel: Beneficiary Address requirement for cross-border payments Effective 20 September, 2015, beneficiary address information is required for all cross-border payments debiting Israel accounts where the payment amount is equal to or greater than 1 Million Israeli Shekel (ILS), or its equivalent value. The Beneficiary
Address field in HSBCnet is mandatory for all
payment instructions that meet the above criteria. You are be able to
input up to three lines of information in the Beneficiary Address field.
Please note that a minimum of one line of information is required in
this field. If the beneficiary address information is not included as
outlined above, you will receive an error message on HSBCnet and you will not be able to process the payment further. Action required
Important information for customers using the File Upload service: For cross-border payment files submitted using File Upload, where the debit account is in Israel and the payment amount is equal to or greater than 1 Million Israeli Shekel (ILS), or its equivalent value, please include the beneficiary address information in the Beneficiary Address field (minimum 1 line). Failure to include this information will result in payment rejection. Supported File formats: Israel Flat file, MT103, XML
V2/3, Paymul APCAS and CRG For additional guidance on this enhancement, please review the Help Text available post-logon in the File Upload service or contact your local HSBCnet Support Centre. |
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Action required: Purpose of payment code requirement for payments from accounts in the Philippines Effective 19 October 2015, the inclusion of Purpose of
payment code is mandatory for payments debiting Philippines
accounts made on-screen in HSBCnet and using the File Upload
service. Due to regulatory requirements of the Bangko Sentral ng Pilipinas, the HSBCnet payment system is upgraded to support the implementation of Purpose of payment codes in the Philippines. As a result of this change, payment instructions submitted through HSBCnet will be required to include a valid Purpose of payment code. Instructions submitted without a valid Purpose of payment code will be rejected. Select the link below to learn more about how to incorporate Purpose of payment codes in your payments. |
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HSBCnet News is getting a new look Coming soon is a newly redesigned format for HSBCnet News. The new easy-to-read layout features a streamlined look and feel, including menu tabs to make it easier for you to find the information you need. HSBCnet News articles will be organized into four menu tabs:
If you have not already done so, please add "HSBCnet.Communications@email.hsbcnet.com" to your list of approved senders to ensure you receive important information from HSBCnet by e-mail. |
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User Tip: update your profile details for enhanced Security and Service English | En français |En Español |繁體中文 | 简体中文 | العربية Keeping your information updated on HSBCnet not only allows support staff to serve you better, it can also prevent fraudulent activity from taking place. When you contact your local Support Centre, HSBCnet support staff may use the information from your HSBCnet profile to verify your identity. Keeping your e-mail address and phone number up-to-date in HSBCnet ensures we can contact you with important information in the future. To update your profile information, access the Profile Details screen by selecting your name at the top of your HSBCnet screen.
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Security Tip: security device safety – the yellow button warning English | En français |En Español |繁體中文 | 简体中文 | العربية The yellow button on your Security Device should only be used to authenticate transactions. We will never ask you to use the yellow button when you log on to HSBCnet (unless you are activating your Security Device for the first time), or request information that could be used to make a payment (such as account numbers, passwords, security device details with the exception of the serial number on the back, etc.) |
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Information on HSBCnet service maintenance windows
At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance windows will also be posted to the HSBCnet Service Updates section.
*Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements. Note: in the week prior to a service maintenance period, a Service Update banner confirming the maintenance window will be available post-logon in HSBCnet. Please review this information in advance of any planned maintenance period to confirm the date and time. |
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