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	Important changes coming in December Balance and Transaction Reporting will soon be demised IBAN now required for payments to accounts in Kuwait Upcoming changes to the HSBC Hong Kong Demand Draft service Upcoming HSBCnet Trade service upgrade for trade accounts in the UAECustomers with accounts in the US: enhancement to your HSBCnet Account Reconciliation Reports Holiday Fraud Watch Upgrade your browser to protect your online experience Information on HSBCnet service maintenance windows
	Important changes coming in December Several new enhancements will be introduced to HSBCnet over the weekend of 5/6 December delivering more convenience to your banking experience. Changes include: enhancements to the Account Information and Report Writer services, new mandatory alerts in Egypt, and e-Cheque service for accounts in Hong Kong. Be sure to read on to see how these changes will enrich your HSBCnet experience. Read about these enhancements
	Balance and Transaction Reporting will soon be demised For those users who have been using the Balance and Transaction Reporting (BTR) service to receive information on their accounts, please note that ‘Account Information’ has been introduced to replace Balance and Transaction Reporting. However, the two services are still available in parallel for a limited time. To provide a smooth transition, all information within 'Account Information' can be found in the same way you are used to in Balance and Transaction Reporting. For further assistance please review the following: Account Information Frequently Asked Questions > Additional resources including a Quick Guide to compare Account Information and BTR as well as an Account Information training video are available in the service Help Text.
	IBAN now required for payments to accounts in Kuwait Effective 1 November, 2015, in compliance with the Central Bank of Kuwait, the account number format for accounts in Kuwait on HSBCnet have moved to the International Bank Account Number (IBAN) format. This change facilitates more streamlined reconciliation and is reflected in Account Information as well as all payment screens. What is IBAN? IBAN is an international standard for identifying bank accounts. The main purpose of IBAN is to facilitate the automated processing of money transfers to promote straight through processing of all payment transactions. Applying the IBAN You are now required to provide an IBAN for all instructions when making domestic payments to, or receiving payments to accounts in Kuwait. In case the IBAN is not used, the processing of both inward and outward payments to Kuwait accounts will be rejected. If you have an account in Kuwait, please ensure that the IBAN is communicated to all parties from whom you are expecting a payment. Additionally, you will need to amend any standing orders for payments to beneficiary accounts held in banks within Kuwait other than HSBC by providing the IBAN equivalent for the beneficiary account. Example: Current HSBCnet format IBAN format 021-227129-001 KW22HBME0000000000021227129001 Generating your IBAN You can generate your IBAN by selecting the following link and inputting your 12-digit HSBC account number. For further assistance please review the following: http://www.hsbc.com.kw/1/2/kw/misc/iban > Please note that this generator is applicable only for HSBC account numbers in Kuwait and HSBC will not advise / assist on the IBANs for accounts held with other banks. If you would like to discuss this further you may contact your HSBC representative or your local HSBCnet Support Centre.
	Upcoming changes to the HSBC Hong Kong Demand Draft service Effective 1 December, HSBC Hong Kong will no longer provide services relating to the issuance of Demand Drafts to Spain. As of the effective date, any Demand Draft payment instructions where Spain is referenced as the beneficiary bank location will be rejected by the system. You will still be able to send Priority Payments to Spain from Hong Kong accounts via HSBCnet. For more information on HSBCnet payment services, please contact your local HSBCnet Support Centre.
	Upcoming HSBCnet Trade service upgrade for trade accounts in the UAE Please be advised that the "Import DC and Bill Instruction Tool" within the HSBCnet Trade service will be unavailable for UAE trade accounts from 9:00 pm Thursday, 3 December (GMT) through 5:00 am Sunday, 6 December (GMT). We recommend that you submit any pending trade transactions before the cut off time on Thursday, 3 December to ensure your transactions are processed prior to the system upgrade.
	Customers with accounts in the US: enhancement to your HSBCnet Account Reconciliation Reports The HSBCnet Account Reconciliation service has been enhanced to support the comma separate value (CSV) format, providing you with increased data flexibility for managing your Account Reconciliation Plan (ARP) reports. Using HSBCnet’s Report and File Download tool, you can now choose to download your reports in either CSV format or portable document format (PDF). ARP reconciliation data that is downloaded in CSV format is compatible with Excel or can be imported into your accounts payable system.   Please contact your local HSBC representative or your local HSBCnet Support Centre for additional assistance. Your local HSBCnet Support Centre’s contact information is available on the HSBCnet Help menu under “Customer Support”.
	Holiday Fraud Watch English | En français |En Español |繁體中文 | 简体中文 | العربية During the upcoming holiday period, fraudulent activity across electronic bank delivery channels, such as HSBCnet, may increase as online criminals attempt to exploit extended holiday periods within corporations and their banks. At this time, please be extra vigilant in your online activity to ensure that you remain protected. If you experience any of the following events, a fraudulent attack may be underway: When logging in to HSBCnet, you are presented with a message saying that HSBCnet is unavailable AFTER you have entered your username and security credentials. Alternately, the error message might give a set time that HSBCnet will return e.g. 15 minutes. You are presented with a security check/verification screen that requires you to wait. You are prompted repeatedly to re-enter your username, password or security code. You see any screens that you think are unusual or are missing information. If you experience any of these events, please contact your local HSBCnet support team immediately via the Customer Support link in the HSBCnet logon box. Important reminder: HSBC will never request information that could be used to make a payment (such as token details other than the serial number on the back, account numbers, passwords, etc). Also, under no circumstances will HSBC ever ask you to ask you to divulge any of your security details over the phone, by text message or via e-mail. In addition, please be wary of any requests from your beneficiaries (via e-mail, phone or otherwise) to change their banking details. The request may be an attempt to divert payment funds to a fraudulent account. For more information on this type of fraud, please review the information available here. > For further information on how to protect yourself from fraudulent attacks, please click on the Security Alerts and Tips link in the HSBCnet logon box.
	Upgrade your browser to protect your online experience English | En français |En Español |繁體中文 | 简体中文 | العربية HSBCnet is committed to maintaining the highest security standards in our online banking services by continuously evaluating ways to enhance our system integrity. In order to ensure you are receiving the highest levels of security available, we strongly suggest customers upgrade to the latest version of your browser to ensure you receive the benefit of the latest security patches/updates available in newer browsers. For additional information on fraud matters and your responsibilities with regards to online safety, please refer to our Security Alerts and Tips page published under the HSBCnet logon menu.
	Information on HSBCnet service maintenance windows Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.* At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance windows will also be posted to the HSBCnet Service Updates section. Full maintenance window begins Full maintenance window ends Saturday, 5 December 2015 at 15:00 GMT Sunday, 6 December 2015 at 05:00 GMT Saturday, 23 January 2016 at 16:00 GMT Sunday, 24 January 2016 at 03:00 GMT File Upload maintenance window begins File Upload maintenance window ends Saturday, 9 January 2016 at 20:00 GMT Sunday, 10 January 2016 at 02:00 GMT Saturday, 13 February 2016 at 20:00 GMT Sunday, 14 February 2016 at 02:00 GMT *Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements. Note: in the week prior to a service maintenance period, a Service Update banner confirming the maintenance window will be available post-logon in HSBCnet. Please review this information in advance of any planned maintenance period to confirm the date and time.
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