Important changes coming in December
Several new enhancements will be introduced to HSBCnet over the weekend of 5/6 December delivering more convenience to your banking experience. Changes include: enhancements to the Account Information and Report Writer services, new mandatory alerts in Egypt, and e-Cheque service for accounts in Hong Kong.
Be sure to read on to see how these changes will enrich your HSBCnet experience.
Enhancements effective 5/6 December:
Account Information service enhancements
Effective 6 December, 2015, the Account Information service on HSBCnet will be enhanced with a new Account type dropdown list, within the Filter tab. This will enable you to easily browse through different types of accounts.
In order to see the Account type column on the Account information page, select the Account type option within the Customise view feature.
Additional information can be found within the Account Information service’s Help Text on HSBCnet or by contacting your local HSBCnet Support Centre.
Report Writer: additional reports available
Report Writer allows you to generate customised reports online via the Reports and Files Download service in HSBCnet. Effective 6 December, Report Writer is being enhanced to include the following two administrative reports:
- Full List of Account Entitlements
- Full List of User Entitlements by Account
For additional information on Report Writer and Administrative reports, please contact your local HSBCnet Support Centre.
Important information for customers with accounts in Mexico: Beneficiary registration required for payments effective 7 December
Effective 7 December 2015, creating a payment using your Mexico debit account will require the receiver of the payment to be a registered beneficiary. This is a regulatory requirement indicated in the General Decree applicable to Credit Institutions as stated by Comisión Nacional Bancaria y de Valores (CNVB).
Read on to learn more about how to register your beneficiaries for your payment instructions.
Security enhancements for customers in Mexico
Effective 7 December 2015, and in compliance with local regulations introduced by Comisión Nacional Bancaria y de Valores (CNVB), HSBCnet will introduce the following enhancements for Users on your profile.
Suspension of dormant Users
Users under Mexico profiles who have had no logon activity for one year will be suspended automatically by the system.
Suspended Users are not able to log on to HSBCnet and must contact their HSBCnet System Administrator(s) to reactivate their user profile. However, if you are the sole Administrator for your company, please contact your HSBCnet Support Centre and follow the instructions for the reactivation process.
Note: To view a list of your Users’ last logon activity, you can download the ‘Summary List of All Users’ report using the Administration Reports service, available via the User and Account Management screen.
Enhancement to the HSBCnet logon process
As of 7 December, when logging on to HSBCnet, after you have entered your Username, you will no longer see your Username displayed. Instead, the ‘Capture One Time Password’ screen will show your first name and masked last name.
E-mail notification alerts for template changes
User(s) who perform changes to payment templates that contain a blank or Mexico debit account will receive e-mail notification alerts from 7 December. Template changes that will generate an alert include: creation, authorisation, deletion and modification. The e-mail notification alerts will contain the following information:
- Status of the template
- Template ID
- Template Description
For additional information regarding these enhancements, please contact your local HSBCnet Support Centre.
New favourite accounts feature for Trade Services
Effective 6 December, the Maintain favourite debit/credit accounts feature will be available for Guarantees, Standby Documentary Credits and Trade Services on HSBCnet. This new feature provides you with convenient access to your most commonly used accounts for trade transactions.
From 6 December, you can use this new feature to create and maintain a list of “favourite accounts” that will appear first on account dropdown lists. You will be able to maintain separate favourite debit or credit account lists for Trade, Guarantees and Standby Documentary Credit transactions.
You can access this feature by selecting the ‘Maintain favourite debit/credit accounts’ button within the Trade Services.
As displayed in the image below, the favourite debit or credit accounts will be displayed at the top of the account dropdown list, followed by a separator and the remainder of your accounts.
Additional information on the Maintain favourite debit/credit accounts feature can be found within the Trade Services Help Text on HSBCnet. For more information, please contact your local trade representative.
Customers with accounts in the US: enhancements to Intra-Day and End of Day Bank Statements
On 7 December, 2015, Intra-Day and End of Day bank statements for some of your accounts are being enhanced to reduce differences in the transaction narrative between the two reports. As a result, you will see the changes highlighted below in the transaction narrative of the HSBCnet Intra-Day and End of Day bank statements for some of your accounts.
A summary of the statement changes are outlined below:
Description of changes Current
As of 7 December
Examples:A short description of the type of transaction will replace the 2-digit transaction code in the first line of the customer narration of the Intra-Day statements for some of your accounts. 53INCOMING MONEY TRANSFER
The special character separator asterisk “*” will be replaced by a space in the transaction narrative of the Intra-Day statements for some of your accounts. The number of asterisks will be replaced by the same number of spaces. ABCDBANK, NA*ORG
ABCDBANK, NA ORG
The Bank and Customer reference identifiers for Wire transactions will be reworded in the transaction narrative of the Intra-Day statements for some of your accounts. YR REF
YOUR REF
The system generated transaction ID will be removed from the transaction narrative of the End of Day statements for some of your accounts. TRAN-ID: 96325874ABC 741258
N/A
As a result of these changes, your internal ERP systems or automated account reconciliation programs may be impacted. To ensure the on-going operation of your automated reconciliation processes, we recommend you review your internal systems and, if required, update them with the new settings on or after 7 December.
If you have any questions, please contact your local HSBC representative or your local HSBCnet Support Centre for additional assistance.
File Upload: UK BACS Standard 18 payment file enhancements
Effective 6 December, HSBCnet File Upload screens and reports are being enhanced to include unique reference details from BACS Standard 18 payment files for UK ACH. From the effective date, you will see the `Narrative of Users choice’ reference (as input in your BACS Standard 18 files) displayed in the “Batch Reference” column on the following File Upload screens:
• File Enquiry
• File Upload Status Monitoring
• File Authorisation Details: File Level (Summary) and File Level (Full Details)The screenshot below highlights the ‘Batch reference’ column that will display the ‘Narrative of Users choice’ information after 6 December.
The File Upload Report, available via the Reports and Files Download service in HSBCnet, is also being updated to include the ‘Narrative of Users choice’ in the ‘Batch Reference’ field.
Please note, you can include a maximum of 18 alphanumeric characters in the ‘Narrative of Users choice’ field within BACS Standard 18 payment files.
For additional information, please contact your local HSBCnet Support Centre.Customers with accounts in UAE: upcoming enhancements to UAE Wages Protection System (WPS) payments
Effective 6 December 2015, the existing UAE WPS payment screens and file formats will be updated in accordance with Central Bank of the UAE guidelines.
Summary of UAE WPS changes effective 6 December:
- The character limit for the EMPLOYER ID (Establishment ID) field will be increased from 13 to a maximum of 35 characters;
- The character limit for the EMPLOYEE ID field will be increased from 14 to a maximum of 35 characters;
- The UAE WPS system will support the population of new “Employee Variable Pay” (EVP) fields/record types:
- EVP includes expenses such as: Housing allowance, Conveyance Allowance, Medical Allowance, Annual Passage Allowance, Overtime Allowances, All Other Allowances, Leave Encashment.
ACH Credit - Wages Protection System Payments
When creating a WPS payment using the Wages Protection System Payments form, ensure that you provide the employer ID, employee ID and any variable pay/EVP allowances, if applicable, in the Employee Details section of the form.
ACH Credit - ACH Payments screen/templateField label Information to be provided Customer Reference Establishment ID Beneficiary Name Employee MOL ID Beneficiary IDStaff ID
Beneficiary ReferenceSalary Period
Purpose of Payment "SAL - SALARY"For additional details on creating WPS payments in HSBCnet, please refer to the UAE Wages Protection System guide available post-logon in the HSBCnet Help Centre. This guide can also be found in the Create new Payment service window by selecting the ‘Help’ link in the top right corner.
For guidance on HSBCnet Payments/Templates changes, please contact your HSBC representative or your local HSBCnet Support Centre. Alternatively, you can contact the HSBCnet UAE Helpdesk at hsbcnetuaehelpdesk@hsbc.com or 8004407 (or 0097143669001 from outside the UAE).Alerting enhancement: mandatory alerts for Sole Transaction Control profiles with accounts in Egypt
Effective 6 December, customers operating under Sole Transaction Control (STC) with accounts in Egypt may receive one or both of the following mandatory alerts as part of on-going efforts to mitigate online fraud:
- alert to the payment authorisor on an Egyptian profile debiting an Egyptian-domiciled account for Priority Payments, ACH Credit and Financial Institutions using Customer Transfers and Bank to Bank transfers.
- alert to the payment authorisor on a Non-Egyptian profile debiting an Egyptian-domiciled account for Priority Payments, ACH Credit and Financial Institutions using Customer Transfers and Bank to Bank transfers.
e-Cheque service for accounts domiciled in Hong Kong
HSBC is introducing e-Cheque services as part of an industry wide launch of the new e-Cheque payment method in Hong Kong. Effective from 7 December, 2015, the new e-Cheque service will be made available to customers with eligible HKD, USD and CNY accounts domiciled in Hong Kong operated via HSBCnet.
For information on the e-Cheque service is available within the Help Text on HSBCnet.For further assistance, please contact your local HSBCnet Support Centre.
Important update for customers with accounts in Oman: ACH Credit payment screen enhancements and SWIFT BIC code implementation
Please be advised that the ACH Credit payment screen and SWIFT BIC code enhancements for Oman mentioned in the October edition of HSBCnet News will no longer be available on 6 December 2015. Upon the confirmation of a new effective date, we will issue a new written notification to advise of the availability of these enhancements on HSBCnet. We regret any inconvenience that may have been caused.
For your reference, the previous communications regarding Oman ACH Credit enhancements are available here.>