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	Important changes coming in March Customers with accounts in Singapore: upcoming enhancements to the GIRO (ACH) payment service Reminder: Balance and Transaction Reporting will soon be demised Customers with accounts in UAE: new pension requirements and ACH Credit enhancements User Tip: Help Text allows you to access help, when and where you need it Hints and Tips: notify your beneficiary of submitted payments with the Advising serviceSecurity Tip: staying protected against "Social Engineering" Information on HSBCnet service interruptions
	Important changes coming in March Several new enhancements will be introduced to HSBCnet over the weekend of 14/15 March delivering more convenience to your banking experience. Changes include multiple enhancements to the Account Information service, a new look and feel for HSBCnet Signature Matrix screens and supporting documentation attachment capability for accounts in Israel, Malta and South Africa. Be sure to read on to see how these changes will enrich your HSBCnet experience. Read about these enhancements
	Customers with accounts in Singapore: upcoming enhancements to the GIRO (ACH) payment service Due to an industry-wide initiative supported by The Monetary Authority of Singapore (MAS) and The Association of Banks in Singapore (ABS), the interbank payment infrastructure for GIRO payments will be upgraded in the first quarter of 2015. HSBC will be enhancing its GIRO (ACH) services along with this industry wide initiative. As a result of the GIRO service upgrade, when making domestic SGD ACH payments from accounts in Singapore on screen in HSBCnet you will be required to input a SWIFT Bank Identification Code (BIC) and a Payment Purpose code. Customers using File Upload service will not be required to include these codes as a result of this upgrade. View detailed information on SWIFT/BIC and Purpose of Payment codes In addition, the following enhancements will also be introduced on HSBCnet after the GIRO upgrade: Customer reference field - Beneficiary Reference (Second Party Reference) for the ACH transaction will be sent to the beneficiary’s bank and can be used for reconciliation with your beneficiary. Your existing ACH reports will be demised and the following reports will be introduced:     Pre-defined Reports  Report Name Description ACH Credit ACH Debit EOB – End of Batch Upfront Rejects (pre-processing) for an ACH Batch FPAR03P FPAR06P EOD – End of Day Summary Summary of transactions for the day FPAR01P FPAR05P EOD – End of Day Detailed report or all ACH transactions processed and rejected/returned during the day FPAR02P FPAR07P Enhanced bank statements to provide more structured narratives and new transaction codes to identify reversals/returned transactions.” Updated Transaction Processing: Your accounts will be debited during the day instead of end day for Outward ACH transactions. For Direct Debit (DD), the collection amount credited into your account will be the net amount (total amount less the collection charges). The ACH daily cut-off time and clearing turnaround time remain unchanged. Please note: at this time there will be no change to existing fees and charges as a result of this upgrade If you have further queries regarding the GIRO upgrade, please email us at hsbcnetcentresg@hsbc.com.sg or contact your local HSBCnet Support Centre.
	Reminder: Balance and Transaction Reporting will soon be demised For those users who have been using the Balance and Transaction Reporting service to receive information on their accounts, please note that ‘Account Information’ has been introduced to replace Balance and Transaction Reporting. However, the two services are still available in parallel for a limited time. To provide a smooth transition, all information within 'Account Information' can be found in the same way you are used to in Balance and Transaction Reporting. For further assistance please review the following: Account Information Frequently Asked Questions Additional resources including a Quick Guide to compare Account Information and BTR as well as an Account Information training video are available in the service Help Text.
	Customers with accounts in UAE: new pension requirements and ACH Credit enhancements Beginning June 2015, Banks in UAE are required to report details of pension contributions by customers for UAE nationals to the Ministry of Labour. To support this, ACH Credit screens for accounts in UAE are being updated to capture additional details for pension payments. The new screens are much more user friendly and follow the current payment processing workflow for easy transition.  In addition to requirements to update details for pension payments, you will also be required to notify us in writing of any adjustments to staff pension payments. View the template for written notification Payment files submitted via HSBCnet File Upload tool are also being enhanced to capture the additional details for pension payments and to capture Purpose of Payment - Purpose of payment for all ACH Credit payments will also become mandatory as of 19 April. Read on for detailed information on how ACH Credit screens are being enhanced to support UAE pension requirements, as well as information for customers using File Upload. Learn more
	User Tip: Help Text allows you to access help, when and where you need it In our ongoing efforts to enhance your HSBCnet experience, we have made it easier for you to access support where and when you need it with our Help Text service. Help Text is embedded within HSBCnet services and provides you with direct access to relevant support information without navigating away from your current task. To use the Help Text service, select the ‘Help’ link in the top right corner of any service window. (click image to enlarge) The Help Text window will be displayed as an overlay in your existing browser window. Information included in the Help Text service includes: General information relating to the specific HSBCnet service; Quick tutorials in the “How do I…” section; Comprehensive instructional videos; as well as Other resources that include detailed user guides and region-specific information (if applicable). (click image to enlarge) Closing the Help Text window will revert you back to your current task. Information in the Help Text window is available for viewing online, with select guides available in a printable format. If you require additional assistance, the “Customer support” button will direct you to the contact information for your local HSBCnet Support Centre.
	Hints and Tips: notify your beneficiary of the details of submitted payments with the Advising service Including advices on payment instructions via HSBCnet allows you to inform your beneficiaries of the details of your submitted payments. With the Advising service, you are able to create advice templates to allow quick access to beneficiary notification information while creating your payment. (click image to enlarge) Once you’ve added an advice to the payment instruction, recipients will receive a system generated e-mail advice. You can include up to six recipients per payment instruction. Pertinent information is provided on the e-mail subject line to assist the recipients in identifying the email content. Advices dispatched by e-mail include a description of the payment, the advice reference number, and a customer reference number or instruction reference number. Please note: Advising also provides the option to send the notification by fax and by postal mail for recipients residing in Asia. For more information on the Advising service, please review the “Payments User Guide” which is located via the Help Text in the Payments service on HSBCnet. Included in this guide are details relating to the following Advising services: creating and maintaining advice templates; defining advice framework; maintaining dispatched advices; creating and maintaining advice recipients. If you need additional guidance on using the Advising service, please contact your local HSBCnet Support Centre.
	Security Tip: staying protected against "Social Engineering" The term “Social Engineering” in reference to online banking security describes the tactics used by fraudsters to manipulate people into divulging confidential information and/or performing actions online that put them at risk. Being vigilant against this type of fraud helps keep you protected. What "Social Engineering" may look like Fraudsters may contact you pretending to be from an institution you deal with (such as HSBC) or with an organisation of authority. They may direct you to perform actions which may enable unauthorised payments to be sent to the criminal. This may include providing numbers displayed on your token or pushing the yellow button. What you should know HSBC will never request information that could be used to make a payment (such as token details other than the serial number on the back, account numbers, passwords, etc). Also, under no circumstances will HSBC ever ask you to undertake actions using your Security Device or ask you to divulge any of your security details over the phone. If you are ever doubtful about your HSBCnet activities, please call your local HSBCnet Support Centre. You can also contact your HSBCnet Support Centre or your HSBCnet Representative for further verification if you doubt the authenticity of incoming telephone calls purporting to be from HSBC. Reminder: upgrade your browser to protect your online experience HSBCnet is committed to maintaining the highest security standards in our online banking services by continuously evaluating ways to enhance our system integrity. In order to ensure you are receiving the highest levels of security available, we strongly suggest customers upgrade to the latest version of your browser to ensure you receive the benefit of the latest security patches/updates available in newer browsers. For additional information on fraud matters and your responsibilities with regards to online safety, please refer to our Security Alerts and Tips page published under the HSBCnet logon menu.
	Information on HSBCnet service interruptions Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.* At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance windows will also be posted to the HSBCnet Service Updates section. Full maintenance window begins Full maintenance window ends Saturday, 14 March 2015 at 14:00 GMT Sunday, 15 March 2015 at 05:00 GMT Saturday, 28 March 2015 at 16:00 GMT Sunday, 29 March 2015 at 03:00 BST Saturday, 11 April 2015 at 16:00 BST Sunday, 12 April 2015 at 03:00 BST File Upload maintenance window begins File Upload maintenance window ends Saturday, 21 March 2015 at 20:00 GMT Sunday, 22 March 2015 at 02:00 GMT Saturday, 18 April 2015 at 20:00 BST Sunday, 19 April 2015 at 02:00 BST *Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.
Please do not reply to this e-mail. The postal address for related inquiries is: HSBC Group Head Office HSBC - E-Channels London UK E14 5HQ This communication is provided by HSBC Bank plc on behalf of the member of the HSBC Group that has contracted with your organisation for the provision of HSBCnet services. You received this e-mail notification because you are a registered User of HSBCnet. Should you have any concerns regarding the validity of this message, please contact your local HSBCnet customer support. We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by e-mail or otherwise ask you to validate personal information, such as your Username, Password or account numbers. If you receive such a request, please call your local HSBCnet customer support. Links within our e-mails will only take you to information pages. If you wish to unsubscribe from receiving service information from HSBCnet, please click here. © Copyright. HSBC Bank plc 2015. All rights reserved. Privacy & Data Protection Statement | Terms & Conditions