Action required

UAE accounts:

• Changes to statement and advice narratives coming July 2020 (new)

Qatar accounts:

• Purpose of Payment information will be mandatory for foreign currency and cross-border payments starting 14 June (new)

 

Important updates and reminders

All users:

• Coronavirus (COVID-19) update (new)
• Updated Security Measures documentation (recently updated)

UK accounts:

• Confirmation of Payee update (new)

UK and Malta accounts:

• Enhanced foreign exchange information coming in April (new)

Singapore and US accounts:

• Changes to electronic statements coming 10 May 2020

 

Recent and upcoming enhancements:

HSBCnet Mobile:

• New features available in Canada and the US (new)

Canada accounts:

• Mobile Cheque Deposit coming soon (new)

Hong Kong SAR customers:

• Upcoming changes for ACH Debit payments

Client View:

• Re-designed Transfer Agency and Report Centre tools

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Virtual Assistant and Live Chat: two ways to help you get the most out of HSBCnet

Last updated: 7 April 2020

HSBCnet’s Virtual Assistant and Live Chat provide immediate online information and assistance to help you make the most of your HSBCnet experience.*

What are they?

• Virtual Assistant is our always-on chatbot, which will answer any frequently asked HSBCnet-related questions. Questions have been grouped into categories to help you and you’ll also get link to additional information, if needed.


• Live Chat connects you directly to a live HSBCnet Support Agent, without you having to pick up the phone.**

How do I use them?

To open the Virtual Assistant, select the ‘Need help?’ link from the right hand side of any HSBCnet page to open Virtual Assistant. If you want to speak to a real person, select the ‘Start Live Chat’ button that appears in the Virtual Assistant if an agent is available.

Find out more

To learn more about Virtual Assistant and Live Chat, watch this video. You can also find additional information in NetPlus.

 

Keep your personal details updated for enhanced security and service

Last updated: 25 November 2019

Maintaining up-to-date and accurate information on HSBCnet not only allows us to serve you better, it can also help prevent online banking fraud. When you contact us, HSBCnet support staff may use the information from your HSBCnet profile to verify your identity.

We need your help

To help us correctly identify you, we need you to make sure that your first and last name, birth date, and contact details are accurate and up-to-date in HSBCnet. Whenever your personal details change, make sure that you update your HSBCnet profile immediately.

System Administrators:

Please regularly review your HSBCnet users’ details to make sure that they are correct, complete and unabbreviated, and that they’re updated whenever there is a change.

Review your profile details today

To update your profile information, select the ‘Edit my profile’ option from the dropdown menu next to your name at the top of HSBCnet.

(select image to enlarge)

 

System Administrators: reminder to review your HSBCnet users’ access levels

Last updated: 8 October 2019

To maintain effective control over your organisation’s online banking activity, it’s important to make sure that only authorised individuals are able to view and transact from your accounts on HSBCnet. As such, we recommend that you periodically review your organisation’s user permissions and daily limits on HSBCnet, and make updates as needed.

How do I update HSBCnet permissions for my users?

We recommend that you regularly review the following frequently used permissions and update, as needed:

Type of permission	Where to go to review/update
Account signature groups and limits	Account Management > Maintain Signature Limits
User signature groups	User Management > View/Modify User Access Level
Authorisation entitlements	User Management > View/Modify User Access Level and Modify Multi User Access Level by Account
User status	User Management > View/Suspend/Reactivate/ Delete/Create new user profiles
Suspension of your organisation’s HSBCnet profile	Contact your HSBC representative

In addition to periodic reviews, we strongly recommend that you review your HSBCnet users’ access levels whenever your organisation updates the signing authorities in your account operations mandate. Maintained by your local bank, the mandate determines the individuals in your organisation who are authorised to operate your HSBC accounts. Whenever the account mandate is updated, please review your organisation’s HSBCnet setup to determine if access level changes are needed for specific users.

How do I check my organisation’s transaction limits? 

To view the Daily transaction limits in effect for your organisation, use the ‘Maintain Daily Transaction Limit’ feature in HSBCnet’s Company Management service.

Please note, to avoid possible delays or payment rejections, we recommend that you to use this service for limit viewing purposes only.

Your organisation’s Daily transaction limits cannot be increased in HSBCnet and if they are reduced, proper documentation must be submitted separately to your HSBC representative to increase the limit to its previous amount.

HSBCnet’s Administration Reports service and the Account Services Activity Log can also help you identify how your users and accounts are set up.

Find out more

To learn more about managing permissions in HSBCnet, review the guides in the ‘User management’ section of the HSBCnet Help Centre.

If you need further assistance updating user access levels on HSBCnet, please contact your local HSBCnet Support Centre or HSBC representative.

 

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Protecting your business during COVID-19

Last updated: 7 April 2020

We know many of you are worried about how you and your business might be affected by the coronavirus (COVID-19). To help you through these uncertain times, we're working hard to make sure you have the guidance and support you need.

What to look out for

Some fraudsters are trying to exploit the coronavirus outbreak as an opportunity for financial crime by posing as trusted organisations like banks and even the World Health Organisation. They may contact you to offer a safe haven for your money or provide medical guidance.

Typically, they’ll get in touch through:

• phone calls
• emails
• texts
• social media posts

Cyber criminals are also trying to spread malware through a 'Coronavirus Map' app. It has no intention of providing useful information, but instead is designed to capture usernames, passwords, credit card numbers and other sensitive data.

Remember, HSBC will never ask you for any log on or security details, or ask you to generate security codes, over the telephone or through any other method of communication. Please remain vigilant at all times.

Stop & Think

• Is this a phishing email?
  If you receive a COVID-19 email, don’t open any links or attachments unless you can verify the email is not malicious. If you think you’ve received a phishing email, please forward to hsbcnet.phishing@hsbc.com.
• Are my COVID-19 sources trustworthy?
  Only use legitimate government websites for up-to-date, fact-based information about COVID-19. Be suspicious of websites and apps offering Coronavirus maps to install or download. Avoid circulating maps or links.
• Does this request make sense?
  Don’t reveal personal or financial information in an email, on the phone and don’t respond to requests for this information.

Stay safe while working remotely

Here’s some tips to help your organisation remain protected when employees are working out of the office:

1. Use secure networks
   Make sure your company’s devices use a VPN and that your employees’ routers are password protected and set to the highest security settings with up-to-date software and firmware. Have a risk-based mindset at home, work and on the move.
2. Update your devices
   Having the most up-to-date security software, operating system and apps are the best defences against viruses, malware and attackers.
3. Keep out of reach
   Only authorised employees should have access to your company’s devices. When devices are not in use or unattended, make sure they are safe.
4. Enable encryption features
   Encrypt confidential information to protect it in the event that devices are lost or stolen.

Find out more

Please visit your local HSBC website to find more information about how we can support you.

Find your local HSBC site >

If you’re suspicious about an email you’ve received purporting to be from HSBC, please contact us for further verification.

 

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Information on HSBCnet service maintenance windows

Last updated: 7 April 2020

Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.*

At times, it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. We will provide notification of both planned and unplanned maintenance windows in the HSBCnet News (Service Updates) section of the HSBCnet home page.

Full maintenance window begins	Full maintenance window ends
Saturday, 18 April 2020 at 17:00 GMT	Sunday, 19 April 2020 at 03:00 GMT
Saturday, 16 May 2020 at 17:00 GMT	Sunday, 17 May 2020 at 03:00 GMT
Saturday, 13 June 2020 at 15:00 GMT	Sunday, 14 June 2020 at 04:00 GMT

*Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.

The schedule for upcoming HSBCnet maintenance is also available via the links below:

English | Deutsche | En français | En español | 繁體中文 | 简体中文 | Bahasa Indonesia

Note: in the week prior to a service maintenance period, a notification confirming the maintenance window will be available post-logon in HSBCnet. Please review this information in advance of any planned maintenance period to confirm the date and time.

 

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