HSBCnet News
April 2020 |
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Action requiredUAE accounts: Qatar accounts:
Important updates and remindersAll users:
UK accounts: UK and Malta accounts: Singapore and US accounts:
Recent and upcoming enhancements:HSBCnet Mobile: Canada accounts: Hong Kong SAR customers: Client View:
Virtual Assistant and Live Chat: two ways to help you get the most out of HSBCnetLast updated: 7 April 2020 HSBCnet’s Virtual Assistant and Live Chat provide immediate online information and assistance to help you make the most of your HSBCnet experience.* What are they?
How do I use them? To open the Virtual Assistant, select the ‘Need help?’ link from the right hand side of any HSBCnet page to open Virtual Assistant. If you want to speak to a real person, select the ‘Start Live Chat’ button that appears in the Virtual Assistant if an agent is available. Find out moreTo learn more about Virtual Assistant and Live Chat, watch this video. You can also find additional information in NetPlus. * Virtual Assistant and Live Chat services may not currently be available in your preferred language. We’re working on supporting additional languages in the near future. If you don’t see the Virtual Assistant and/or Live Chat in HSBCnet, visit the HSBCnet Help Centre or contact your local HSBCnet Support Centre for assistance. ** Live Chat is currently available in the following countries/territories during local business hours: Australia, Bermuda, Canada, China, Hong Kong SAR, India, Malta, Mexico, Poland, Singapore, UAE, UK, and the US. You may be asked to verify your user details for some queries when using the Live Chat service.
Keep your personal details updated for enhanced security and serviceLast updated: 25 November 2019 Maintaining up-to-date and accurate information on HSBCnet not only allows us to serve you better, it can also help prevent online banking fraud. When you contact us, HSBCnet support staff may use the information from your HSBCnet profile to verify your identity. We need your help To help us correctly identify you, we need you to make sure that your first and last name, birth date, and contact details are accurate and up-to-date in HSBCnet. Whenever your personal details change, make sure that you update your HSBCnet profile immediately. System Administrators: Please regularly review your HSBCnet users’ details to make sure that they are correct, complete and unabbreviated, and that they’re updated whenever there is a change. Review your profile details today To update your profile information, select the ‘Edit my profile’ option from the dropdown menu next to your name at the top of HSBCnet. ![]() (select image to enlarge)
System Administrators: reminder to review your HSBCnet users’ access levelsLast updated: 8 October 2019 To maintain effective control over your organisation’s online banking activity, it’s important to make sure that only authorised individuals are able to view and transact from your accounts on HSBCnet. As such, we recommend that you periodically review your organisation’s user permissions and daily limits on HSBCnet, and make updates as needed. How do I update HSBCnet permissions for my users? We recommend that you regularly review the following frequently used permissions and update, as needed:
In addition to periodic reviews, we strongly recommend that you review your HSBCnet users’ access levels whenever your organisation updates the signing authorities in your account operations mandate. Maintained by your local bank, the mandate determines the individuals in your organisation who are authorised to operate your HSBC accounts. Whenever the account mandate is updated, please review your organisation’s HSBCnet setup to determine if access level changes are needed for specific users. How do I check my organisation’s transaction limits? To view the Daily transaction limits in effect for your organisation, use the ‘Maintain Daily Transaction Limit’ feature in HSBCnet’s Company Management service. HSBCnet’s Administration Reports service and the Account Services Activity Log can also help you identify how your users and accounts are set up. Find out more To learn more about managing permissions in HSBCnet, review the guides in the ‘User management’ section of the HSBCnet Help Centre. If you need further assistance updating user access levels on HSBCnet, please contact your local HSBCnet Support Centre or HSBC representative.
Protect yourself onlineLearn about our security tips Protecting your business during COVID-19Last updated: 7 April 2020 We know many of you are worried about how you and your business might be affected by the coronavirus (COVID-19). To help you through these uncertain times, we're working hard to make sure you have the guidance and support you need. What to look out for Some fraudsters are trying to exploit the coronavirus outbreak as an opportunity for financial crime by posing as trusted organisations like banks and even the World Health Organisation. They may contact you to offer a safe haven for your money or provide medical guidance. Typically, they’ll get in touch through:
Cyber criminals are also trying to spread malware through a 'Coronavirus Map' app. It has no intention of providing useful information, but instead is designed to capture usernames, passwords, credit card numbers and other sensitive data. Remember, HSBC will never ask you for any log on or security details, or ask you to generate security codes, over the telephone or through any other method of communication. Please remain vigilant at all times. Stop & Think
Stay safe while working remotely Here’s some tips to help your organisation remain protected when employees are working out of the office:
Find out more Please visit your local HSBC website to find more information about how we can support you. Find your local HSBC site >If you’re suspicious about an email you’ve received purporting to be from HSBC, please contact us for further verification.
Information on HSBCnet service maintenance windowsLast updated: 7 April 2020
At times, it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. We will provide notification of both planned and unplanned maintenance windows in the HSBCnet News (Service Updates) section of the HSBCnet home page.
*Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements. The schedule for upcoming HSBCnet maintenance is also available via the links below: English | Deutsche | En français | En español | 繁體中文 | 简体中文 | Bahasa Indonesia Note: in the week prior to a service maintenance period, a notification confirming the maintenance window will be available post-logon in HSBCnet. Please review this information in advance of any planned maintenance period to confirm the date and time.
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The postal address for related inquiries is:
HSBC - GLCM Digital 8 Canada Square London UK E14 5HQ This communication is provided by HSBC Bank plc on behalf of the member of the HSBC Group that has contracted with your organisation for the provision of HSBCnet services. You received this email notification because you are a registered user of HSBCnet. Should you have any concerns regarding the validity of this message, please contact your local HSBCnet customer support. We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email or otherwise ask you to validate personal information, such as your username, password or account numbers. If you receive such a request, please call your local HSBCnet customer support. Links within our emails will only take you to information pages. If you wish to unsubscribe from receiving service information from HSBCnet, please select here. © Copyright. HSBC Bank plc 2020. All rights reserved. Privacy & Data Protection Statement | Terms & Conditions Deutsche | En español | En français (Canadian) | En français (European) | 繁體中文 | 简体中文 |