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Reminder: Balance and Transaction Reporting to retire soon

Dear HSBCnet User,

arrow iconEn français      

Last year we introduced the new ‘Account Information’ service to HSBCnet which while similar to Balance and Transaction Reporting (BTR) offers superior capabilities. This December, we will amend your Personalised view in HSBCnet to remove BTR*, and in early 2015, retire BTR and exclusively offer ‘Account Information’ as your account balance and statement enquiry service. Your HSBCnet Mobile experience is already aligned with the new ‘Account Information’ service and will not be affected.

‘Account Information’ offers a more streamlined and rich user experience over that of BTR featuring:

  • more organised and intuitive navigation;
  • a faster interface;
  • and improved formatting when exporting balances and statements.

'Account Information’ service is available to newly registered HSBCnet users and those who currently have access to BTR. If not already visible on your My HSBCnet home screen, you can easily access ‘Account Information’ through the ‘Accounts’ tab.

Using the ‘Personalise’ function to move ‘Account Information’ to your home screen and/or replacing BTR will ensure a smooth transition for when BTR is fully retired. You are also encouraged to begin experiencing the benefits of exclusively using ‘Account Information’ if you are not doing so already.

As a reminder, all information within ‘Account Information’ can be found in the same way you’re used to in Balance and Transaction Reporting but for further assistance. For further assistance please review the:

arrow icon Account Information Frequently Asked Questions

Additional resources including a Quick Guide to compare Account Information and BTR as well as an Account Information training video are available in the service Help Text.

*Please note: BTR can be added back to your home screen view via the 'Personalise' function after the December auto removal. However, once retired in early 2015, BTR will no longer be available.

Sincerely,

Your HSBCnet Team

      
       
 
 

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