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	Customers with accounts in the Eurozone: requirements for SEPA End Date Regulation HSBCnet Mobile: Banking in the palm of your handCustomers with accounts in United Arab Emirates: extension of cut-off times for AED paymentsCustomers with profiles and/or accounts with HSBC Bank Middle East Limited Jordan (HSBC Jordan): important changes to your HSBCnet accessHints and Tips Information on HSBCnet service interruptions
	Customers with accounts in the Eurozone: requirements for SEPA End Date Regulation The mandatory deadline for all legacy Euro transactions within the Eurozone to migrate to harmonised SEPA schemes for both Credit Transfers and Direct Debits was 1 February 2014 (the “Original End Date”). However, the European Parliament has endorsed an additional transition period which permits the processing of non-SEPA compliant payments (legacy payments) alongside SEPA Credit Transfer (SCT) and SEPA Direct Debit (SDD) transactions for a period of up to six months after the Original End Date. Ireland, Belgium, Malta and Spain have determined shorter transition periods, which are detailed below. To learn more about SEPA key changes and how HSBC can help, you are encouraged to review our SEPA Migration Guide and to speak with your migration or sales manager about the latest updates. HSBCnet enhancements for SEPA integration For customers using HSBCnet on-screen input for ACH payments: As a reminder, customers previously using HSBCnet screens for Euro ACH payments have already been entitled to the HSBCnet Eurozone payment screen. This screen enables SCTs if instructions are created with the beneficiary BIC / IBAN details. Legacy payment templates for repeated ACH transactions have also been automatically converted for your use in the Eurozone screen. The original ACH template ID is prefixed with the letter S so that they are easy to locate. Please make sure you check that the beneficiary details are correct before using the new templates and ensure you pay special attention to the relevant information such as the BIC and IBAN. For customers using HSBCnet on-screen input for ACH direct debits: Due to the additional data requirements and new obligations introduced by SEPA to Direct Debit Creditors, all SDD transactions through HSBC can only be initiated using ISO 20022 XML files. The existing HSBCnet Euro ACH direct debit in country screens will be available until 1 August 2014 and demised after this date for all countries except Ireland, Belgium, and Spain. For these countries, the dates are as follows:   Direct Debits Ireland 1 April 2014 Belgium 1 April 2014 Malta 1 August 2014 Spain 10 June 2014 If you currently input direct debits manually through these screens and wish to collect SDDs going forward, you will need to migrate to XML file submission via HSBCnet File Upload service or other host-to-host channels. For file-based customers using HSBCnet File Upload services: As outlined earlier, ISO 20022 XML replaces the domestic Euro ACH formats of most of the Eurozone countries and will be the only permitted file format after the final End Date (subject to country ‘derogation’). For all countries except Ireland, Belgium, Malta and Spain this date has been determined to be 1 August 2014. For these countries, the dates are as follows:   Credit Transfers Direct Debit Ireland 1 April 2014 1 April 2014 Belgium 1 April 2014 1 April 2014 Malta 1 May 2014 1 August 2014 Spain 18 March 2014 10 June 2014 Payment instruction files in local ACH formats will not be accepted after these dates. To make a SEPA payment or collection, you may need to submit XML files and ensure the necessary information such as counterparty BICs / IBANs are included. For further assistance If you have any additional questions please don’t hesitate to speak with your HSBC representative. Furthermore, if you are not in a position to move to XML, have questions concerning your current formats, or need guidance with XML requirements, our SEPA migration experts are more than happy to provide support. You can identify and reach experts for your specific location by visiting http://www.hsbcnet.com/sepa.
	HSBCnet Mobile: Banking in the palm of your hand Leverage the power of HSBCnet Mobile for up-to-the-minute information on cash positions to make business decisions quickly and with greater confidence. If you have never used HSBCnet Mobile before – it’s easy to get started. You can access HSBCnet Mobile using your device’s web browser. The streamlined interface is accessible via Android, iPhone, Blackberry and Windows operating systems**. Simply enter www.hsbcnet.com/mobile into your smartphone’s web browser** and use your logon credentials to gain instant access to: View account balances and statements; Create Priority Payments, Inter-Account Transfers and Bill Payments* to existing beneficiaries; Authorise Priority Payments, Payments in the Eurozone, Inter-Account Transfers, ACH Credits/Debits and Bill Payments*; Receive notification of payments ready for authorisation via My Alerts; Authorise cross-border payments and book foreign exchange rates with Get Rate*. For more information on using HSBCnet Mobile please visit the HSBCnet Help Centre post logon to review the HSBCnet Mobile User Guide. * Some services and payments types may not be available in all countries. ** The following devices and operating systems are supported on HSBCnet Mobile: Android based Smartphones using Android 2.3 - 4.4 Apple iPhones using iOS 6, or iOS 7 BlackBerry Mobile devices using OS 6 – 10 Windows Mobile Phone using OS 8 HSBCnet has verified the compatibility of these mobile devices and operating systems for use with HSBCnet Mobile. Please note that HSBCnet functionality may perform normally using other operating systems, but compatibility cannot be confirmed at this time.
	Customers with accounts in United Arab Emirates: extension of cut-off times for AED payments We are pleased to announce that cut-off times for payments in AED submitted electronically through HSBCnet (onscreen or via FileUpload) have been extended effective 1 May 2014. Payment Type Existing cut-off time Cut-off time effective 1 May 2014 Customer Commercial Payments (MT103) 1:00pm (GST) 3:30pm (GST) Institutional Payments (MT202) 1:00pm (GST) 3:30pm (GST) This is in line with our commitment to continually upgrade our existing payment infrastructure and provide best in class payment services. For any questions, please contact your HSBC representative.
	Customers with profiles and/or accounts with HSBC Bank Middle East Limited Jordan (HSBC Jordan): important changes to your HSBCnet access HSBC Bank Middle East Limited has recently agreed to sell its business operations in Jordan to Arab Jordan Investment Bank plc (“AJIB”), a Jordan-based bank. As a result of this, HSBC’s operations in Jordan will be officially transferred to AJIB after the bank closes on 19 June 2014. As of 19 June 2014, HSBC will be discontinuing HSBCnet service for account(s) previously provided by HSBC Jordan. If your organisation holds accounts in Jordan or has an HSBCnet profile that is domiciled in Jordan, HSBC representatives have already discussed the next steps with your company’s primary contact. As a reminder, the following HSBCnet related products and services related will no longer be provided by HSBC Jordan: From 12 June 2014 From 16 June 2014 New account opening Transfers and payments through HSBCnet New product requests Account reactivation Account closure Setup of new Standing Instructions If you have any questions regarding this transition of HSBCnet services, please contact your HSBC representative.
	Hints and Tips Our goal is to keep HSBC systems secure and safe, but we do need your help. It is important that you never share confidential information on HSBC security that has been provided to you as a customer. Sharing information on our security practices, policies and current security activities is illegal and could provide valuable information to tip off potential fraudsters. Public internet sites, blogs and chat rooms in particular could provide unscrupulous individuals with a wealth of information if it falls into the wrong hands. This is a secret worth keeping.
	Information on HSBCnet service interruptions Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.* At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance periods will also be posted to the HSBCnet Important Information section. Full maintenance window begins Full maintenance window ends Saturday, 10 May 2014 at 16:00 BST Sunday, 11 May 2014 at 03:00 BST Saturday, 24 May 2014 at 16:00 BST Sunday, 25 May 2014 at 03:00 BST Saturday, 14 June 2014 at 14:00 BST Sunday, 15 June 2014 at 05:00 BST File Upload maintenance window begins File Upload maintenance window ends Saturday, 17 May 2014 at 20:00 BST Sunday, 18 May 2014 at 02:00 BST Saturday, 12 July 2014 at 20:00 BST Sunday, 13 July 2014 at 02:00 BST *Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.
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