Thailand accounts: upcoming changes to HSBCnet and HSBC Connect payments effective 17 July 2023

On 17 July 2023, we’ll be updating the following services for domestic Priority Payments from accounts in Thailand:

To avoid rejections, we strongly recommend that you review and update your payments as soon as possible after 17 July 2023 to make sure that the correct address details are included in the new fields.

Also, from 17 July, you will not be able to authorise domestic Priority Payments from Thailand accounts using the ‘Payment file ILA’ link in the HSBCnet menu. Read on to learn more.

Below are some of the changes you’ll notice in HSBCnet (including HSBCnet Mobile) starting from 17 July 2023.

When you create a Thai Baht (THB) currency Priority Payment in Thailand, you will see the following new fields (replacing the current address fields):

Section in Priority Payment screens	Current address fields	New address fields (from 17 July)
Beneficiary Details Instructing Party (Ultimate Debtor) payments made on behalf of another party Final Beneficiary (Ultimate Creditor) payments intended for someone other than the named beneficiary	Name* Address* Address line 1 Address line 2 Country or territory	Name* field extended to support up to 140 characters
		Town / city*
		State / county
		Country / territory* dropdown list
		Additional address details
* indicates a mandatory field

Here’s an example of what the new ‘Instructing party’ address fields will look like:

These new address fields are also being introduced for Payment Authorisation and Activity Log screens for domestic Priority Payments from Thailand accounts.

To prepare for this change, we strongly recommend that you review your HSBCnet payment instructions as follows:

From 17 July, you will not be able to authorise domestic Priority Payments from Thailand accounts using the ‘Payment file ILA’ link in the HSBCnet menu. We recommend that you authorise ILA payment files using the Authorisation Summary service.

What’s changing for Priority Payments submitted using HSBCnet’s File Upload service and HSBC Connect?

From 17 July 2023, please make sure that payment files comply with the changes for domestic payments. Please review the updated Message Implementation Guide for iFile, XML V.2, XML V.3, and PayMul. From 17 July, your payment files will need to meet all the requirements in the guides.

Here’s some of the changes we’ve made to the Message Implementation Guides effective from 17 July 2023:

For payments with:	Required details:
Forwarding agent	Forwarding agent name	Must be included with: Accompanying address in structured address format, with a minimum of town name and country code.
Ultimate debtor	Ultimate debtor name
Ultimate creditor	Ultimate creditor name
Invoicer	Invoicer name
Invoicee	Invoicee name
Initiating Party (XML V.2/XML V.3)	Choose one of the following options: Initiating Party ID with Initiating Party name and structured address (Name, Town/City and Country code are mandatory) Initiating Party ID without Initiating Party name and address Initiating Party ID with Initiating Party name only
Intermediary Agent (XML V.2/XML V.3)	Intermediary agent name	If you use Intermediary Agent 2 and/or Intermediary Agent 3, you must include the accompanying address in structured address format with a minimum of town name/country code. There is no change for Intermediary Agent 1.
For all payments: From 17 July, you must no longer provide unstructured address details in Address Line fields of payment files to avoid payment rejections. The unstructured address format for the above fields will no longer be supported by domestic payment networks.

Please make sure to review the updated guides to see all the updated payment file requirements.

To learn more about this change and to obtain the updated Message Implementation Guide (MIG), contact your local HSBC representative.