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	Important changes coming in September HSBCnet User Tip: Minimise errors by using "Search" to identify Beneficiary bank details Customers with UK debit accounts: redirected Faster Payments using Seven Day Account Switching service Information on HSBCnet service interruptions
	Important changes coming in September Several new enhancements will be introduced to HSBCnet over the weekend of 14/15 September delivering more convenience to your banking experience. Changes include the first phase in revamping our HSBCnet Help Text services making it even easier to connect to the support material you need, where and when you need it. Be sure to read on to determine how your use of HSBCnet may be improved. Read about these enhancements
	HSBCnet User Tip: Minimise errors by using "Search" to identify Beneficiary bank details When creating a payment please use the “Search” facility to locate and populate the “bank name” and “bank address” fields under the Beneficiary bank details section. Using the “Search” facility to automatically populate the required fields ensures that only valid information, recognisable by HSBCnet systems (e.g. BIC code) is retrieved and entered. Manual entries (typing in the beneficiary bank name and address using free text) can often trigger processing errors in the backend causing delays or making it necessary to repair the instruction. How to use the “Search” facility: 1.) (click image to enlarge) 2.) (click image to enlarge) 3.) (click image to enlarge)
	Customers with UK debit accounts: redirected Faster Payments using Seven Day Account Switching service In September 2013 UK banks are introducing an enhanced Account Switching service for personal and micro-enterprise customers, which sets a clear timescale of seven working days to migrate all Direct Debit mandates, Standing Order instructions and details of bill payments from the Old Bank to the New Bank - enabling a seamless transition for customers.  As well as this initial process, the industry is introducing redirection and forwarding of payments/Direct Debits to ensure that the customer continues to have access to all their banking services.  The redirection/forwarding will take place for 13 months from the date of the Account Switch. HSBCnet supports the advising of Redirected payments for Faster Payments created via HSBCnet File Upload through a new report “Advice of Redirected Faster Payments” via Report File Download (RFD) and Automated File Download (AFD) services. Report specification Additionally, the existing HSBCnet Faster payments SIPS (Single Immediate Payment) report will be enhanced to include the switched Beneficiary account information for Faster payments created via HSBCnet screens.
	Information on HSBCnet service interruptions Below is a calendar of our planned maintenance windows for the next three months during which there will either be a full HSBCnet maintenance period or File Upload capability only maintenance period to accommodate maintenance work.* At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance periods will also be posted to the HSBCnet Important Information section. Full maintenance window begins Full maintenance window ends Saturday, 14 September 2013 at 14:00 BST Sunday, 15 September 2013 at 04:00 BST Saturday, 26 October 2013 at 16:00 BST Sunday, 27 October 2013 at 03:00 GMT Saturday, 7 December 2013 at 14:00 GMT Sunday, 8 December 2013 at 04:00 GMT File upload maintenance window begins File upload maintenance window ends Saturday, 19 October 2013 at 20:00 BST Sunday, 20 October 2013 at 02:00 BST Saturday, 23 November 2013 at 20:00 GMT Sunday, 24 November 2013 at 02:00 GMT Saturday, 14 December 2013 at 20:00 GMT Sunday, 15 December 2013 at 02:00 GMT *Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.
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