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	Important changes coming in June Coming soon: updates to HSBCnet display and functional design Customers with accounts in the Eurozone: requirements for SEPA End Date RegulationCustomers with accounts in Canada: extended cut-off times for USD wire paymentsCustomers domiciled in Vietnam: e-Statements now available for your local Vietnam accountsImportant change affecting Customers making payments to Allied Banking Corporation (Allied Bank) in the PhilippinesSecurity Tip: Instructed to change a supplier's bank account details? Make sure to take a closer look Hints and Tips: Verify your payment status Hints and Tips: Making cross-border foreign currency payments Information on HSBCnet service interruptions
	Important changes coming in June Several new enhancements will be introduced to HSBCnet over the weekend of 14/15 June delivering more convenience to your banking experience. Changes include improved services for HSS customers, expanded alerts and Message Centre capabilities as well as several updates for customers with accounts in Mexico. Be sure to read on to see how these changes will enrich your HSBCnet experience. Read about these enhancements
	Coming soon: updates to HSBCnet display and functional design Coming soon are a number of changes designed to make HSBCnet easier to use. These include: a refreshed visual design that includes an updated HSBCnet header to easily identify services currently in use; (click image to enlarge) improved navigation and a new feature that maintains focus on the 'opened' window - reducing the number of active screens open at any one time; a revised Service Message area that presents key service bulletins in an easy to read format and provide more workspace to personalise your workspace; (click image to enlarge) direct access to support documentation, getting started guides and other items using the ‘Help’ button as a single access point; (click image to enlarge) a new welcome tour and getting started feature for better new user onboarding and first time experience.
	Customers with accounts in the Eurozone: requirements for SEPA End Date Regulation The mandatory deadline for all legacy Euro transactions within the Eurozone to migrate to harmonised SEPA schemes for both Credit Transfers and Direct Debits was 1 February 2014 (the “Original End Date”). However, the European Parliament has endorsed an additional transition period which permits the processing of non-SEPA compliant payments (legacy payments) alongside SEPA Credit Transfer (SCT) and SEPA Direct Debit (SDD) transactions for a period of up to six months after the Original End Date. Ireland, Belgium, Malta and Spain have determined shorter transition periods. To learn more about SEPA key changes and how HSBC can help, you are encouraged to review our SEPA Migration Guide and to speak with your migration or sales manager about the latest updates. HSBCnet enhancements for SEPA integration For customers using HSBCnet on-screen input for ACH payments: As a reminder, customers previously using HSBCnet screens for Euro ACH payments have already been entitled to the HSBCnet Eurozone payment screen. This screen enables SCTs if instructions are created with the beneficiary BIC / IBAN details. Legacy payment templates for repeated ACH transactions have also been automatically converted for your use in the Eurozone screen. The original ACH template ID is prefixed with the letter S so that they are easy to locate. Please make sure you check that the beneficiary details are correct before using the new templates and ensure you pay special attention to the relevant information such as the BIC and IBAN. For customers using HSBCnet on-screen input for ACH direct debits: Due to the additional data requirements and new obligations introduced by SEPA to Direct Debit Creditors, all SDD transactions through HSBC can only be initiated using ISO 20022 XML files. The existing HSBCnet Euro ACH direct debit in country screens will be available until 1 August 2014 and demised after this date for all countries except Ireland, Belgium, and Spain. For these countries, the dates are as follows:   Direct Debits Ireland 1 April 2014 Belgium 1 April 2014 Spain 4 June 2014 If you currently input direct debits manually through these screens and wish to collect SDDs going forward, you will need to migrate to XML file submission via HSBCnet File Upload service or other host-to-host channels. For file-based customers using HSBCnet File Upload services: As outlined earlier, ISO 20022 XML replaces the domestic Euro ACH formats of most of the Eurozone countries and will be the only permitted file format after the final End Date (subject to country ‘derogation’). For all countries except Ireland, Belgium, Malta and Spain this date has been determined to be 1 August 2014. For these countries, the dates are as follows:   Credit Transfers Direct Debit Ireland 1 April 2014 1 April 2014 Belgium 1 April 2014 1 April 2014 Malta 1 May 2014 1 August 2014 Spain 18 March 2014 4 June 2014 Payment instruction files in local ACH formats will not be accepted after these dates. To make a SEPA payment or collection, you may need to submit XML files and ensure the necessary information such as counterparty BICs / IBANs are included. For further assistance If you have any additional questions please don’t hesitate to speak with your HSBC representative. Furthermore, if you are not in a position to move to XML, have questions concerning your current formats, or need guidance with XML requirements, our SEPA migration experts are more than happy to provide support. You can identify and reach experts for your specific location by visiting http://www.hsbcnet.com/sepa.
	Customers with accounts in Canada: extended cut-off times for USD wire payments Effective 2 June 2014, USD wire cut-off times to Canada and the US for same-day–value transfers will be extended for greater convenience. USD payments received after the established deadlines will be processed on the next business day. USD Wires Previous Cut-off time New Cut-off time PT ET USD wire to Canada 12:00pm (PT) / 3:00pm (ET) 1:30pm 4:30pm USD wire to USA 12:00pm (PT) / 3:00pm (ET) 1:30pm 4:30pm Please note: The cut-off times quoted for USD Wire Payments apply only to transactions that can be straight-through processed without manual intervention. If the transaction is received after 1:00 pm PT / 4:00 pm ET and requires any repair or manual processing, the transaction may be held until the next business day for processing. If you have any questions regarding the new payments deadlines outlined below, please contact your local HSBCnet Support Centre.
	Customers domiciled in Vietnam: e-Statements now available for your local Vietnam accounts HSBCnet e-Statements are now available to customers domiciled in Vietnam for local Vietnam accounts. They can be downloaded via the Reports & File Download (RFD) service on HSBCnet. New e-Statements are generated and made available through RFD at the same frequency at which your paper statements are usually sent. The content and layout for e-Statements will also match your paper form statements. Please note: users will need to be entitled by HSBCnet System Administrators before being able to access and download e-Statements. For more information please contact your HSBC representative or local HSBCnet Support Centre.
	Important change affecting Customers making payments to Allied Banking Corporation (Allied Bank) in the Philippines Due to the merger of Philippine National Bank (PNB) and Allied Banking Corporation (Allied Bank), we wish to advise you of the following changes when making payment instructions to Allied Bank, with effect 1 July 2014: You will no longer see Allied Bank from the list of beneficiary banks in our electronic banking platforms. All payments intended for Allied Banking benefeciary accounts should be sent to PNB. Please use PNB as the beneficiary bank to ensure that your payments are not rejected. For reference, please see the sample below. Sample: Making a payment instruction intended for an Allied Bank beneficiary account via HSBCnet. (click image to enlarge) In addition, manual fund transfer forms with Allied Bank as the intended beneficiary bank will no longer be accepted. For more details or should you have any questions on these changes, please do not hesitate to call your Client Services Manager or Relationship Manager.
	Security Tip: Instructed to change a supplier's bank account details? Make sure to take a closer look It’s a good idea to be wary of any requests from your beneficiaries (via e-mail, phone or otherwise) to change their banking details. The request may be an attempt to divert payment funds to a fraudulent account. Fraudulent requests may be disguised as originating from a supplier and ask that you change the supplier’s bank account information. As a precaution, always take the extra step of checking directly with your suppliers, either through an original e-mail address or a phone call to a trusted source in their company, to confirm that the change request is genuine.  In some cases, the fraudulent request to change supplier information or make a payment to an unfamiliar account supposedly comes from your organisation’s CEO, President or other administrator. When reviewing any type of payment instructions from an internal source, ensure the request uses your organisation’s official channels and follows authorised processes and procedures.
	Hints and Tips: Verify your payment status Not sure if your payment was approved and processed by the bank? Use the Payment Summary service to verify your payment status. To access the Payment Summary service in HSBCnet, select “Payment Summary” from the “Payments and Transfers” menu. Locate your payment by selecting the type of payment from the list presented in the Payment Summary section. In the Status Summary window, you can review the status of your payments created in the last 35 days. For your reference, “Received by bank” status means that the payment has been authorised and received by bank systems. “Processed by bank” will be displayed when the payment has been debited from your account and sent to the beneficiary. Additional information regarding Payments and the Payment Summary service is available in the Payments section of the HSBCnet Help Centre.
	Hints and Tips: Making cross-border foreign currency payments For cross-border foreign currency payments, there are some countries that require specific information to be included in the payment instructions (MT103). Following the simple guidelines below for inputting your beneficiary or beneficiary’s bank information in your payment instructions will help to avoid payment delays and/or additional costs associated with having insufficient information related to your cross-border foreign currency payments. Mandatory Information Beneficiary bank location: Mandatory Information: Canada the beneficiary’s address Jordan, United Arab Emirates (UAE) IBAN (International Bank Account Number) Beneficiary bank: Mandatory Information: Commonwealth Bank of Australia the beneficiary’s address and BSB number (Bank/State/Branch - 6 digits) Payment currency: Mandatory Information: CAD the beneficiary’s address Recommended Information Beneficiary bank location: Recommended Information: Australia BSB number United States of America (USA) ABA/Routing number (ABA) Europe Swift code/IBAN/sort code (6 digits)
	Information on HSBCnet service interruptions Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.* At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance periods will also be posted to the HSBCnet Important Information section. Full maintenance window begins Full maintenance window ends Saturday, 14 June 2014 at 14:00 BST Sunday, 15 June 2014 at 05:00 BST Saturday, 5 July 2014 at 14:00 BST Sunday, 6 July 2014 at 05:00 BST Saturday, 19 July 2014 at 16:00 BST Sunday, 20 July 2014 at 03:00 BST Saturday, 16 August 2014 at 17:00 BST Sunday, 17 August 2014 at 03:00 BST Saturday, 30 August 2014 at 14:00 BST Sunday, 31 August 2014 at 05:00 BST File Upload maintenance window begins File Upload maintenance window ends Saturday, 12 July 2014 at 20:00 BST Sunday, 13 July 2014 at 02:00 BST Saturday, 9 August 2014 at 20:00 BST Sunday, 10 August 2014 at 02:00 BST *Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.
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