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 Customers with accounts in UAE: new pension requirements and ACH Credit enhancements Customers with accounts in Qatar: enhanced ACH Credit payment screens
Implementation of new Payment Purpose codes for payments to Jordan Hints and Tips: protect your online experience and security Hints and Tips: ensure you allow for processing times when submitting international paymentsSecurity Tip: protecting yourself against phishing attempts Information on HSBCnet service interruptions |
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Customers with accounts in UAE: new pension requirements and ACH Credit enhancements Beginning 20 March 2015, Banks in UAE are required to report details of pension contributions by customers for UAE nationals to the Ministry of Labour. To support this, ACH Credit screens for accounts in UAE are being updated to capture additional details for pension payments. The new screens are much more user friendly and follow the current payment processing workflow for easy transition. In addition to requirements to update details for pension payments, you will also be required to notify us in writing of any adjustments to staff pension payments. Payment files submitted via HSBCnet File Upload tool are also being enhanced to capture the additional details for pension payments and to capture Purpose of Payment - Purpose of payment for all ACH Credit payments will also become mandatory as of 20 March. Read on for detailed information on how ACH Credit screens are being enhanced to support UAE pension requirements, as well as information for customers using File Upload. |
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Customers with accounts in Qatar: enhanced ACH Credit payment screens Effective 21 February, 2015 ACH Credit screens for accounts in Qatar are being updated to capture additional details. The new screens are much more user friendly and follow the current payment processing workflow for easy transition. Several labels on the ‘Create new ACH Payment’ screen have been changed to ensure payment instruction information is easier to complete and more accurate. The look and feel for the ‘Review’, ‘Acknowledgement’, ‘Authorisation Summary’, ‘Authorisation’ and ‘Partial Authorisation’ screens have also been updated but previous functionality remains intact. For more information regarding the enhanced screens, including detailed information on label changes, select the "Read more" link. |
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Implementation of new Payment Purpose codes for payments to Jordan As per Central Bank of Jordan’s directives, all incoming and outgoing payments (MT103) processed through Jordanian banks must clearly include a Purpose Code in field 70 of the MT103. This is now in effect as of 2 February 2015. As a result, the inclusion of the code referencing the purpose of payment (PoP) should be given in the below format for all payments being sent to Jordanian banks to ensure that processing delays and additional repair fees may not apply.
List of PoP codes:
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Hints and Tips: protect your online experience and security HSBCnet is committed to maintaining the highest security standards in our online banking services by continuously evaluating ways to enhance our system integrity. In order to ensure you are receiving the highest levels of security available, we strongly suggest customers upgrade to the latest version of your browser (see below) to ensure continued access to our online banking services. Benefits of Upgrading
How to upgrade your browser
What if I am unable to upgrade my browser myself? Online resources
If you have any questions about upgrading to a newer version of your internet browser, please contact your local HSBCnet Support Centre. * These links will direct you to non-HSBC websites, HSBC has no control over the linked websites and is not liable for your use of them. Please read the terms and conditions of the linked websites, as these will differ to those of HSBC. |
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Hints and Tips: ensure you allow for processing times when submitting international payments When submitting foreign currency payments, it is recommended that the payment instructions are submitted and authorised before the established payment cut-off times to ensure that there is sufficient time to meet the necessary processing requirements. Instructions not authorised by the cut-off time are subject to value date rollover. In such situations, the authoriser must enter a new value date (or accept the new date suggested by the system) and then authorise the instruction. |
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Security Tip: protecting yourself against phishing attempts Internet users should be wary of rising online phishing scams using fraudulent e-mails that appear to come from trusted sources. Learn how to protect your accounts. What is "Phishing"? What should I do if I receive a suspicious e-mail? |
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Information on HSBCnet service interruptions
At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance windows will also be posted to the HSBCnet Service Updates section.
*Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements. |
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Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.*