A brand new look is coming to your HSBCnet experience

Last updated: 2 May 2019

As part of our commitment to continually improve your HSBCnet experience, we’re redesigning HSBCnet so it’s more streamlined and easy-to-use. We’ll be introducing these improvements soon, and tell you in advance when you can expect to see the new HSBCnet.

What this means for you

Nothing will change in terms of what you do day-to-day, you’ll still have access to the same account history and be logging on to HSBCnet with the same username and Security Device.

When it’s time for you to transition to the new HSBCnet, we’ll send you an email telling you what to expect and when.

To make sure you don’t miss these important email notifications, and that you’re ready to access the latest features when it’s time, we recommend that you:

Review your HSBCnet profile and make sure your email and contact information is up-to-date.
Add @HSBCnet.Communications@emessaging.us.hsbc.com to your approved contact list to prevent these service update emails from going to your junk mail folder.

Sneak preview

The new-look screens maintain the high-level security and useful features you’ve come to expect from HSBCnet, but with a faster, streamlined, and modernised online experience, including:

simpler menus
fewer clicks to make payments
faster navigation
streamlined processes for System Administrators
improved Trade services – Here's what’s new >

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Find out more

To help you with a smooth transition to the new system, you can access help material and videos in the Inform zone on NetPlus. We’re bringing you more content soon.

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If you have any additional questions, please contact your local HSBCnet Support Centre.