For customers with accounts in Canada: eStatement requests are now available in Message Centre
Last updated: 1 May 2018
We’re pleased to announce that you can now request eStatements securely through the HSBCnet Message Centre.*
This new service is highly secure and will reach the HSBCnet Support Centre directly. It speeds up routine eStatement requests, and reduces the need to call, email or, in some cases, mail documents to us.
To send an eStatement Request message via Message Centre:
- Open Message Centre directly from your HSBCnet tabs (or under the 'More’ tab).
- Create a ‘statement request’ message to submit confidential and secure details directly to the HSBCnet Support Centre.
Automated notification alerts will be sent to your email address to inform you when updates are available for your request. Simply log on to view the details in your Message Centre inbox. For instructions on how to send and view the status of your messages, select the ‘Help’ link in Message Centre.
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For information on how your organisation can use Message Centre services, or if you have further questions, please review the “Message Centre” guide available in the HSBCnet.
*Currently, the Statement Request Message Centre service is available for accounts domiciled in Bermuda, Canada, Egypt, India, Japan, Malta, New Zealand, Philippines, UAE, and the United States.
A fee may be charged for eStatements requested through the HSBCnet Message Centre. For inquiries about fees, please contact your HSBC representative.
The postal address for related inquiries is:
HSBC Group Head Office
HSBC - GLCM Digital
London UK E14 5HQ
This communication is provided by HSBC Bank plc on behalf of the member of the HSBC Group that has contracted with your organisation for the provision of HSBCnet services. You received this email notification because you are a registered User of HSBCnet. Should you have any concerns regarding the validity of this message, please contact your local HSBCnet customer support.
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