Singapore and US accounts: changes to electronic statements coming 10 May 2020

Last updated: 9 March 2020

We’re upgrading our systems to offer you enhanced information for your Singapore and USA statements on 10 May 2020.

What’s changing:

For any transaction entries where both the Customer Reference and the Bank Reference have a value of NONREF, we will begin to provide a unique value of a date and time stamp for the Bank Reference. This will make each transaction unique within the same statement.

The date portion will contain the month and day, followed by the timestamp, in the format of MMDDHHMMSSffffff.

MM = month, DD = day, HH = hour, SS = seconds, ffffff = fractional seconds

These changes will provide you with more consistent information to assist you in reconciling your transactions.

What this means for you

If you use ERP systems or automated account reconciliation programs for your electronic statements, you may be impacted. To ensure the on-going operation of your automated reconciliation processes, we recommend that you review these updates with your own IT specialists and, if necessary, make arrangements to update your systems.

This change affects statement entries in the following file formats: HSBCnet Account Information Excel exports, and Reports and Files Download BAI2 End of Day, MT940, and CSV formatted reports. The change will also be visible on the Account Information transactions list.

If you have any questions, please don’t hesitate to contact your Client Management team directly.