Client View: Securities Instruction tool being retired for Global Custody Asia customers in June
Last updated: 1 June 2020
In 2018, we introduced the Transaction Capture service to replace the Securities Instruction service for Global Custody Asia clients. For the past 2 years, we’ve offered both services for you to submit your securities services related settlement instructions. But now, it’s time to retire the Securities Instruction service.
What this means for you
In June 2020, we’re retiring the Securities Instruction service for Global Custody Asia customers. This means you’ll no longer be able to capture or submit any Global Custody Asia settlement instructions where the location/Institution option is input as ’HSBC Institutional Fund Services Asia Pacific’.
If you have Global Custody Europe or Direct Custody accounts, you can continue to use the Securities Instruction tool until further notice.
What is the Transaction Capture service?
The Transaction Capture service provides a streamlined interface for submitting and approving your settlement instructions. This service is designed to provide you with:
- a more organised and intuitive navigation;
- simplified error messages; and
- improved workflows for submitting and modifying instructions.
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Find out more
To learn more about Transaction Capture, review the Transaction Capture guide available in the HSBCnet Help Centre.
If you have any questions about the changes, please contact your local HSBCnet Securities Services Help Desk or send an email to hsbcnet.hss.support@hsbc.com.
The postal address for related inquiries is:
HSBC Group Head Office
HSBC - GLCM Digital
London UK E14 5HQ
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