Updated Security Measures documentation

Last updated: 7 April 2020

As part of our ongoing commitment to provide you with secure online banking, we’ve recently updated our E-Channels Security Measures requirements. The Security Measures outline the security requirements that must be in place for both HSBC and our customers and you are required under the terms of your contract with us to comply with them at all times.

What’s changed?

Some key changes are:

All users are required to provide correct, full and unabbreviated details in their user profile.
Updated clauses to cover third-party service provider arrangements.
It’s now available in more languages – including:

Arabic (new)	French	Simplified Chinese
Armenian (new)	German	Spanish
Bahasa Indonesia	Korean (new)	Traditional Chinese
Czech (new)	Polish (new)	Vietnamese (new)
English	Portuguese (new)

What do I need to do?

Make sure that you review the updated document as soon as possible and make sure that your organisation is familiar with the requirements and complies with its contents at all times.

The updated Security Measures are now available in HSBCnet’s Online Security page.

Find out more

If you have questions about the new Security Measures, contact your HSBC representative.