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HSBCnet Mobile app: Android fingerprint log on now available

Last updated: 19 November 2018

We’re pleased to announce that HSBCnet Mobile now supports fingerprint biometric log on for Android devices. The new Android fingerprint log on offers a simple, secure and direct way to view your HSBC accounts and balances on the go using your phone’s biometric capabilities.*

Once activated, simply scan your fingerprint on your Android device to log on - making it even quicker to access your HSBCnet services anytime, anywhere.

What you’ll need:

• A supported Android device– the list of supported devices is available at www.hsbcnet.com/access
• Android OS 8.1 or above installed on your device
• The latest version of the HSBCnet Mobile app downloaded from the Google Play™ store
• Your HSBCnet Security Device/memorable answer and password

3 simple steps to get started:

1. Log on:
   Open your HSBCnet Mobile app, and enter your username. Then input the code generated from your Security Device, or your memorable answer and password.


2. Enable:
   Once logged on to HSBCnet Mobile, select ‘Settings’ from the menu. Switch on biometric sign-on and follow the instructions. You’ll need to accept the Terms & Conditions and confirm your memorable answer and password to activate the service.


3. Verify:
   Using your Android device, scan your fingerprint to complete the biometric setup.

Get familiar with HSBCnet Mobile

For more information, please review our Frequently Asked Questions. Additional support is available in the HSBCnet Help Centre.

Welcome to the new HSBCnet Mobile app with biometric log on.

™ Android and Google Play are trademarks of Google Inc.

* Android fingerprint log on requires Android OS version 8.1 or above. If you have any issues installing and using Android fingerprint log on, please make sure that you have installed the latest version of the OS on your device.

At this time, biometric logon functionality is available in select countries only. Once this feature becomes available in your country, you will be notified when you open the app.

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