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New Sunday through Thursday business week for Saudi Arabia effective 29 June, 2013 Effective 29 June, 2013, Saudi Arabia has changed their regular business week from Saturday through Wednesday to Sunday through Thursday – resulting in a new Friday/Saturday regular weekend holiday. Payment processing timeliness for accounts in Saudi Arabia have been modified for the new business week. The new regular weekend payment cut-off times for all accounts in Saudi Arabia have now been adjusted to Thursdays:
Please note, forward-dated scheduled payments that are currently in ‘authorised’ or ‘pending’ status with a Saturday value-date will be automatically processed the following business day which will now be Sundays. For further assistance please contact your local Customer Support centre. For customers in Saudi Arabia please note that beginning 6 July, 2013, Customer Support office hours will also move to Sunday through Thursday 08:00 AST – 17:00 AST. |
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Customers with accounts in Pakistan: IBAN account identification now required for payments to/from Pakistan In compliance with State Bank of Pakistan regulations, HSBC Bank Middle East Limited has successfully applied the International Bank Account Number (IBAN) for all your HSBC accounts, which will be used for all inward and outward remittances to and from Pakistan. IBAN is an international standard for identifying bank accounts (excluding credit cards). The main purpose of IBAN is to facilitate the automatic processing of money transfers, to improve the speed and accuracy of your payment transactions. Effective from 30 June 2013, all banks in Pakistan are required to accept and process payment instructions with IBAN. Consequently, you are now required to provide an IBAN for all instructions when making payments from or receiving payments to your account. Please ensure that the IBAN for your account is communicated to all parties from whom you are expecting a remittance to your account. Read on for more information, including how to generate your IBAN and Frequently Asked Questions. |
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Customers with Singapore accounts: upcoming changes to cut-off times for Renminbi (RMB) payments Effective 15 July, 2013, cut-off times for RMB payments in Singapore will be extended to 14:00 for instructions submitted via HSBCnet. Payments received after the established deadlines will be processed on the next business day.
If you have questions regarding the new payment deadline, please contact the HSBCnet Support Centre at (65) 6658 2288. Customers outside Singapore, please contact your local HSBCnet Support Centre. |
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Customers in South Africa: additional Regulatory reporting information required As part of South African Reserve Bank (SARB) regulatory requirements, South Africa Priority Payment screens are being amended as of 19 August. Currently, customers in South Africa are required to provide a three-digit primary reporting code for all Priority Payment instructions that debit South African accounts. New regulations will require customers provide additional 'Sub-Category' information for certain payments and the new field will be available as of 19 August. Sub-Category input field on Priority Payment screen.
View of Sub-Category search function.
Please note that customers who submit payments by File Upload will also need to provide this additional information. |
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Customers with accounts in Brazil: IBAN account identification now required for payments to Brazil Please be advised that the Central Bank of Brazil, has instituted the IBAN (International Bank Account Number) for all accounts in Brazil when making international fund transfers. As of 1 July 2013, it is now necessary to include the IBAN code for payments remitted in foreign currency to your accounts in Brazil. To receive your IBAN code, please contact your local HSBCnet Support Centre: 0800 701 3911 (from within Brazil) or +55 11 3307 6911 if calling internationally - Monday to Friday (except holidays), from 9:00 to 18:00 (BRST). |
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Information on HSBCnet service interruptions Below is a calendar of our planned maintenance windows for the next three months during which there will either be a full HSBCnet outage or File Upload capability only outage to accommodate maintance work.* At times it is necessary to schedule non-regular outage windows to perform special types of maintenance. Notification of both planned and unplanned maintenance periods will also be posted to the HSBCnet Important Information section.
*Outage window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements. |
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