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	New HSBCnet post logon page for Webroot SecureAnywhere online protection Customers with accounts in the Eurozone: requirements for SEPA End Date Regulation Customers with accounts in UAE: support for UAE Central Bank Salary Information File Customers with accounts in Poland: changes to cut-off times for payments Extended cut-off times for payments between accounts in Canada on HSBCnet Customers making payments to/from accounts in Qatar: IBAN required effective 31 December 2013 Customers with accounts in Jordan: IBAN required for payments effective 2 February 2014 Information on HSBCnet service interruptions
	New HSBCnet post logon page for Webroot SecureAnywhere online protection Coming soon, when you log on to HSBCnet, you may be presented with a new page prior to arriving at your personalised HSBCnet home page.   What is this new page for? HSBC has teamed up with Webroot to make it possible for HSBCnet users to download award-winning SecureAnywhere security software at no charge. The new page will provide you with information about the advanced online protection available through Webroot SecureAnywhere software with options to: download it immediately; learn more; or set a reminder notification for later. (click image to enlarge) We strongly encourage you to download Webroot SecureAnywhere to ensure greater protection against ever more sophisticated malware attacks.   When you choose ‘Download now’ from the new page you will be presented with a disclaimer which must be accepted to proceed; followed by a page indicating the technical requirements to support the software as well as the version of Webroot SecureAnywhere being downloaded for your specific system.  If you have any questions throughout this process please contact your local HSBCnet Customer Support Centre.  Not seeing the Webroot page? If you don’t see the Webroot page but do wish to find out more about Webroot SecureAnywhere please visit the HSBCnet Help Centre where you will find access to a training package and frequently asked questions.  You can also find out more or download Webroot SecureAnywhere directly from the Webroot Important Information banner when available on your HSBCnet home screen.  If you have any further questions or ever need to verify the validity of screens viewed on HSBCnet do not hesitate to contact your local HSBCnet Customer Support Centre or your usual HSBCnet representative.
	Customers with accounts in the Eurozone: requirements for SEPA End Date Regulation Passed in March 2012, European Union Regulation No. 260/2012, also referred to as the SEPA End Date Regulation (EDR), established the mandatory deadline by which legacy Euro ACH transactions within the Eurozone must be migrated to SEPA schemes. This date is 1 February 2014.   This means that domestic and cross-border Euro transactions where both the Payer’s and the Beneficiary’s bank accounts are located within the Eurozone will have to be SEPA compliant by this date. However, please note that:  some countries from where you currently effect Euro transactions (payments and/or direct debits, niche products) may have chosen to waive some requirements until the 1 February 2016; for non-Eurozone SEPA member countries, Euro transactions will have to be SEPA compliant by 31 October 2016.  To learn more about SEPA key changes and how HSBC can help, you are encouraged to review our SEPA Migration Guide. HSBCnet enhancements for SEPA integration  To enable you to fully capitalise on the benefits presented by SEPA, in the upcoming months before February 2014, the following changes are being implemented to facilitate SEPA-compliant transactions through HSBCnet.  For customers using HSBCnet on-screen input for ACH payments: Customers who have been previously inputting Euro ACH payments through HSBCnet screens have been automatically entitled to the HSBCnet Eurozone payment screen as of 9 December 2013. This screen enables SEPA Credit Transfers (SCTs) if instructions are created with the beneficiary BIC / IBAN details. Additionally, legacy payment templates previously saved for repeated ACH transactions are being automatically converted in January, 2014 in readiness for your use in the Eurozone screen. Please make sure you check the beneficiary details are correct before using the new templates and ensure you pay special attention to the relevant information such as the BIC and IBAN.  For customers using HSBCnet on-screen input for ACH direct debits: Due to the additional data requirements and new obligations introduced by SEPA to Direct Debit Creditors, all SEPA Direct Debit (SDD) transactions through HSBC can only be initiated using ISO 20022 XML files. The existing HSBCnet Euro ACH direct debit in country screens will be available until 1 February 2014 and demised after the end date.  If you currently input direct debits manually through these screens and wish to collect SDDs going forward, you will need to migrate to XML file submission via HSBCnet File Upload service or other host-to-host channels.   For file-based customers using HSBCnet File Upload services: As outlined earlier, ISO 20022 XML will replace the domestic Euro ACH formats of most of the Eurozone countries and become the only permitted file format after 1 February 2014 (subject to country ‘derogation’). Therefore, payment instruction files in local ACH formats will not be accepted after the end date. To make a SEPA payment or collection, you may need to submit XML files and ensure the necessary information such as counterparty BICs / IBANs are included. For further assistance You may have already been contacted regarding the above changes, however; if not, or if you have additional questions please don’t hesitate to speak with your HSBC representative. Furthermore, if you are not in a position to move to XML, have questions concerning your current formats, or need guidance to plan your XML readiness, our SEPA migration experts are more than happy to provide support. You can reach experts for your location directly by visiting www.hsbcnet.com/sepa.
	Customers with accounts in United Arab Emirates: support for UAE Central Bank Salary Information File Effective from 1 January 2014 HSBCnet now supports Salary Information Files for Wages Protection System payments using HSBCnet File Upload File Level Authorisation. What is the Wages Protection System (WPS)?  The UAE WPS is an electronic salary transfer system that allows institutions to pay workers’ wages via banks and financial institutions.  What is the Salary Information File (SIF)?  The SIF contains both fixed and variable elements of employee salary information as prescribed by the UAE Central Bank.  The SIF can be uploaded via HSBCnet using the File Upload tool and selecting ‘ACH Credits’ under File Types and ‘Salary Information File (SIF)’ under File Formats. (click image to enlarge) For further information and details on SIF, you may contact your HSBC representative or your HSBCnet Helpdesk.
	Customers with accounts in Poland: changes to cut-off times for payments Effective 1 January 2014, cut-off times are extended for payments originating from accounts in Poland where instructions are submitted via HSBCnet. Value date settings will remain unchanged. Payments received after the established deadlines will be processed on the next business day.   Current From 1 January 2014 Cut-off time for PLN accounts 14:00 CET Value Day = Same Day No change Cut-off time for EUR/GBP/USD accounts 12:00 CET Value Day = Same Day 14:00 CET Value Day = Same Day Cut-off time for all other currencies 12:00 CET Value Day plus 2* 14:00 CET Value Day plus 2* Note: all times are in Central European Time (CET) * Please provide two business days for processing these payments. Example: Instructions should be submitted on Wednesday for a payment value-dated on the Friday of the same week. If you have questions regarding the new payment deadline, please contact your local HSBCnet Support Centre.
	Extended cut-off times for payments between accounts in Canada on HSBCnet En Français Please be advised that effective 13 January 2014, HSBCnet cut-off times will be extended from 7:00pm EST/4:00pm PST to 8:30pm EST/5:30pm PST for all Priority Payments and inter-account transfers between two HSBC Bank Canada accounts via HSBCnet. If you have any questions regarding this change, please contact your local HSBCnet Support Centre (1 866 684 4722 for customers in Canada).
	Customers making payments to/from accounts in Qatar: IBAN required effective 31 December 2013 In compliance with the Qatar Central Bank, effective 31 December 2013, all banks in Qatar are required to accept and process payment instructions with IBAN. What is an IBAN? IBAN is an international standard for identifying bank accounts. The main purpose of IBAN is to facilitate the automated processing of money transfers to promote straight through processing of all payment transactions. What does this mean for customers making payments to/from accounts in Qatar? IBAN will be required for all inward remittances to accounts in Qatar and for all domestic payments. If you hold an account with HSBC Qatar, please ensure that the IBAN for your account is communicated to all parties from whom you are expecting a remittance to your account. If you are making payments to any account in Qatar, please ensure you quote the IBAN. In case the IBAN is not used, the processing of payments to/from accounts in Qatar is likely to be delayed or may be rejected. You can generate your IBAN by selecting the link below and inputting your 12 digit HSBC account number. Generate your Qatar account IBAN here > Please note that this generator is applicable only for HSBC account numbers in Qatar.
	Customers with accounts in Jordan: IBAN required for payments to/from accounts in Jordan effective 2 February 2014 In compliance with the Central Bank of Jordan, HSBC Bank Middle East Limited in Jordan (HSBC) has successfully applied an International Bank Account Number (IBAN) for all your HSBC accounts in Jordan. From 2 February 2014, all banks in Jordan are required to accept and process payment instructions only with a valid IBAN. What is IBAN? IBAN is an international standard for identifying bank accounts. The main purpose of IBAN is to facilitate the automated processing of money transfers to promote straight through processing of all payment transactions.  Applying the IBAN You will be required to provide an IBAN for all instructions for value date on or after 2 February 2014, when making domestic payments from, or receiving payments to accounts in Jordan (with the exception of inter-account transfers and ACH payments in Jordan). In case the IBAN is not used, the processing of both inward and outward payments to/from Jordan accounts will be rejected. If you have an account in Jordan, please ensure that the IBAN is communicated to all parties from whom you are expecting a remittance. Additionally, you will need to amend any standing orders for payments to beneficiary accounts held in banks within Jordan other than HSBC by providing the IBAN equivalent for the beneficiary account. Generating your IBAN You can generate your IBAN by selecting the following link and inputting your 12 digit HSBC account number. Generate your Jordan account IBAN here > Please note that this generator is applicable only for HSBC account numbers in Jordan. If you would like to discuss this further you may contact your HSBC representative or your local HSBCnet Support Centre.
	Information on HSBCnet service interruptions Below is a calendar of our planned maintenance windows for the next three months during which there will either be a full HSBCnet maintenance period or File Upload capability only maintenance period to accommodate maintenance work.* At times it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. Notification of both planned and unplanned maintenance periods will also be posted to the HSBCnet Important Information section. Full maintenance window begins Full maintenance window ends Saturday, 11 January 2014 at 14:00 GMT Sunday, 12 January 2014 at 03:00 GMT Saturday, 15 February 2014 at 14:00 GMT Sunday, 16 February 2014 at 03:00 GMT Saturday, 22 February 2014 at 14:00 GMT Sunday, 23 February 2014 at 03:00 GMT Saturday, 15 March 2014 at 16:00 GMT Sunday, 16 March 2014 at 05:00 GMT File upload maintenance window begins File upload maintenance window ends Saturday, 18 January 2014 at 20:00 GMT Sunday, 19 January 2014 at 02:00 GMT Saturday, 8 February 2014 at 20:00 GMT Sunday, 9 February 2014 at 02:00 GMT *Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.
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