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	Protecting yourself against online banking fraud  ACH Prefund Payment alerts for US accounts: new notification process for rejected transactions
	Protecting yourself against online banking fraud Keeping vigilant is vital to detecting and preventing Internet banking fraud. With online fraud becoming ever more sophisticated we’ve pulled together some timely reminders for protecting yourself and your organisation while using HSBCnet.   Tips for secure use of HSBCnet HSBC will not display your personal information in emails or ask you to provide any personal information including username, password and security code by email. Always access HSBCnet by keying in the website address at the address bar of your browser, or bookmark the website and use that function to access HSBCnet. Never access internet banking through hyperlinks embedded in emails or other untrustworthy sources. Ensure that you are connected to a valid HSBC domain and do not rely solely on the look and feel of the website when using HSBCnet services. You should not enter your user name, password and/or security code if you find the website suspicious. If unusual screens pop up and/or your computer’s response is unusually slow, you are advised to call your local HSBCnet Support Centre immediately. Install anti-virus software and update it with the latest virus definition files. Take care to check the identity of beneficiaries before effecting payments to third party accounts. Review transaction records regularly and report to us if you find any suspicious transactions. Security Device safety - a yellow button warning The yellow button on your Security Device is mainly for authenticating transactions. We will never ask you to use the yellow button when you log on to HSBCnet (unless you are activating your Security Device for the first time), or ask you to undertake actions using your Security Device over the phone. When logging on to HSBCnet you should follow the instructions as indicated on our authentic HSBCnet logon screen: Step 1: Switch on your Security Device by holding the Green circle button for two seconds. Step 2: Input your PIN number. Step 3: Press the Green circle button again to generate a security code. Step 4: Enter the security code the Security Device generates in the space provided. Be cautious If you are ever doubtful about your HSBCnet activities, please call your local HSBCnet Support Centre. You can also contact your HSBCnet Support Centre or your HSBCnet Representative for further verification if you doubt the authenticity of incoming telephone calls purporting to be from HSBC. Remember, under no circumstances will HSBC ever ask you to undertake actions using your Security Device or ask you to divulge any of your security details over the phone. For additional information on fraud matters and your responsibilities with regards to online safety, please refer to our Security Alerts and Tips page published under the HSBCnet logon menu.
	Enhanced alerts for customers making ACH Prefund Payments from US accounts We are pleased to inform that the ACH Prefund experience on HSBCnet has been enhanced to provide you with earlier notification of rejected ACH payment transactions. Going forward, you will no longer be contacted by your Relationship Manager to advise you of rejected ACH payment transactions. You will now be notified of rejected payment transactions directly through HSBCnet. In order to receive automatic notification of rejected payment transactions, you will need to create scheduled alerts in HSBCnet using the Customer Alerting tool. For information on creating scheduled alerts, please refer to the “How do I create a Scheduled Alert?” user guide available in the HSBCnet Help Centre.  The user guide can be located by entering “Customer Alerting tool” into the Help Centre search function. Please note: If you do not create a scheduled alert, you will need to refer to your activity log to monitor and respond to rejected payments. For further assistance, please contact your Relationship Manager, or Client Service Representative. Alternatively, you may also contact our Operations Support team between the hours of 7.30 am to 7.00 pm ET at +1 877 472 2249, option 3, then option 2. If you are calling from outside the United States, please call collect at +1 716 841 0560.
Please do not reply to this e-mail. Our postal address: HSBC Group Head Office 8 Canada Square London UK E14 5HQ You received this e-mail notification because you are a registered User of HSBCnet. Should you have any concerns regarding the validity of this message, please contact your local HSBCnet customer support. We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by e-mail or otherwise ask you to validate personal information, such as your Username, Password or account numbers. If you receive such a request, please call your local HSBCnet customer support. Links within our e-mails will only take you to information pages. If you wish to unsubscribe from receiving service information from HSBCnet, please click here. © Copyright. HSBC Bank plc 2013. All rights reserved. Privacy & Data Protection Statement | Terms & Conditions