Action required

Australia and UAE accounts:

• Changes to statement and advice narratives coming July 2020 (new)

Qatar accounts:

• Purpose of Payment information will be mandatory for foreign currency and cross-border payments starting 14 June (recently updated)

 

Important updates and reminders

All users:

• Accessing HSBCnet without a Security Device (new)

Singapore and US accounts:

• Changes to electronic statements coming 10 May 2020

 

Recent and upcoming enhancements:

US accounts:

• Mobile Remote Deposit Capture coming soon (new)

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Supporting you through COVID-19

Last updated: 4 May 2020

In these uncertain times, we want to help you face challenges as they arise and make your everyday banking as straightforward as possible.

We’re here to help

We’re ready to support you and your business through this unprecedented situation. We have well practised contingency measures in place to make sure we can maintain critical processes, including home working arrangements for our HSBCnet support staff.

How HSBCnet can support your banking needs*

1. Have a question?
   Virtual Assistant and Live Chat services provide immediate online assistance to your questions about how HSBCnet works. Getting help on HSBCnet >
2. Need a new Security Device?
   You can use your mobile device to log on and access your accounts on your computer – no Security Device necessary. Once your System Administrator enables mobile authentication for your user profile, you ‘ll be able to activate your device in the HSBCnet app. If you still need a replacement Security Device, we can arrange for delivery to your remote working address. Security Device delivery is subject to availability of local mail/courier services.
3. Question about a payment?
   Use the Track Payments service to easily find a payment, track its status, and see if you need to take further action. You can also verify transactions and balances in Account Information. Still have questions about a payment? With Message Centre, you can securely send us your query.

Services designed for you

If you’re not already using the following services, you may find them helpful during this time:

> Bank on the go with the HSBCnet Mobile app

> Online foreign exchange booking

> Alerts to help you stay on top of your banking

Stay vigilant against online banking fraud

Be aware that fraudsters may try to take advantage during the current period. We’ve put together some tips on what to be on the lookout for:

Protecting your business during COVID-19 >

If you’re suspicious about an email you’ve received purporting to be from HSBC, please contact us for further verification.

 

Keep your personal details updated for enhanced security and service

Last updated: 25 November 2019

Maintaining up-to-date and accurate information on HSBCnet not only allows us to serve you better, it can also help prevent online banking fraud. When you contact us, HSBCnet support staff may use the information from your HSBCnet profile to verify your identity.

We need your help

To help us correctly identify you, we need you to make sure that your first and last name, birth date, and contact details are accurate and up-to-date in HSBCnet. Whenever your personal details change, make sure that you update your HSBCnet profile immediately.

System Administrators:

Please regularly review your HSBCnet users’ details to make sure that they are correct, complete and unabbreviated, and that they’re updated whenever there is a change.

Review your profile details today

To update your profile information, select the ‘Edit my profile’ option from the dropdown menu next to your name at the top of HSBCnet.

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System Administrators: reminder to review your HSBCnet users’ access levels

Last updated: 8 October 2019

To maintain effective control over your organisation’s online banking activity, it’s important to make sure that only authorised individuals are able to view and transact from your accounts on HSBCnet. As such, we recommend that you periodically review your organisation’s user permissions and daily limits on HSBCnet, and make updates as needed.

How do I update HSBCnet permissions for my users?

We recommend that you regularly review the following frequently used permissions and update, as needed:

Type of permission	Where to go to review/update
Account signature groups and limits	Account Management > Maintain Signature Limits
User signature groups	User Management > View/Modify User Access Level
Authorisation entitlements	User Management > View/Modify User Access Level and Modify Multi User Access Level by Account
User status	User Management > View/Suspend/Reactivate/ Delete/Create new user profiles
Suspension of your organisation’s HSBCnet profile	Contact your HSBC representative

In addition to periodic reviews, we strongly recommend that you review your HSBCnet users’ access levels whenever your organisation updates the signing authorities in your account operations mandate. Maintained by your local bank, the mandate determines the individuals in your organisation who are authorised to operate your HSBC accounts. Whenever the account mandate is updated, please review your organisation’s HSBCnet setup to determine if access level changes are needed for specific users.

How do I check my organisation’s transaction limits? 

To view the Daily transaction limits in effect for your organisation, use the ‘Maintain Daily Transaction Limit’ feature in HSBCnet’s Company Management service.

Please note, to avoid possible delays or payment rejections, we recommend that you to use this service for limit viewing purposes only.

Your organisation’s Daily transaction limits cannot be increased in HSBCnet and if they are reduced, proper documentation must be submitted separately to your HSBC representative to increase the limit to its previous amount.

HSBCnet’s Administration Reports service and the Account Services Activity Log can also help you identify how your users and accounts are set up.

Find out more

To learn more about managing permissions in HSBCnet, review the guides in the ‘User management’ section of the HSBCnet Help Centre.

If you need further assistance updating user access levels on HSBCnet, please contact your local HSBCnet Support Centre or HSBC representative.

 

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Protecting your business from ransomware

Last updated: 4 May 2020

Criminals are using the coronavirus outbreak as an opportunity to try to steal money. One of the ways fraudsters target businesses is through ransomware attacks.

What is ransomware?

Ransomware is an increasingly common form of malicious software (malware) that restricts access to important business information until a ransom is paid to unlock it.

Like other forms of malware, ransomware is typically delivered via email phishing or through links that take you to an infected website. Malicious apps and USB memory sticks can also compromise smartphones and computers.

What you need to know

With criminals constantly devising new ways to steal information and money, ransomware attacks can present themselves in ever-changing ways. Any type of malware can stay hidden for months until activated, so it’s important to remain vigilant at all times.

Here’s some ways you can help keep your business safe:

1. Use caution when opening email attachments. Don’t download attachments unless you’re sure they’re safe.
2. Don’t run macros on email attachments or use USB sticks from unverified sources.
3. Avoid questionable websites and only download software from trustworthy sites and official app stores.
4. Consider application whitelisting (blocking any unauthorised software).
5. Keep your operating systems and software up to date and install the latest security patches when they become available.
6. Run up-to-date anti-virus software on a regular basis. Frequent anti-virus scans can help minimize the risk of malware attacks.
7. Put in place strong response, recovery, and back-up processes.

Helping you stay safe online

We want to help you build your cybercrime knowledge so you’re prepared to protect yourself and your organisation. Learn more about malware and other types of cybercrime:

Protecting your business >

If you suspect you have been the victim of fraud, contact your HSBC representative immediately.

 

Updated Security Measures documentation

Last updated: 7 April 2020

As part of our ongoing commitment to provide you with secure online banking, we’ve recently updated our E-Channels Security Measures requirements. The Security Measures outline the security requirements that must be in place for both HSBC and our customers and you are required under the terms of your contract with us to comply with them at all times.

What’s changed?

Some key changes are:

• All users are required to provide correct, full and unabbreviated details in their user profile.
• Updated clauses to cover third-party service provider arrangements.
• It’s now available in more languages – including:

Arabic (new)	French	Simplified Chinese
Armenian (new)	German	Spanish
Bahasa Indonesia	Korean (new)	Traditional Chinese
Czech (new)	Polish (new)	Vietnamese (new)
English	Portuguese (new)

What do I need to do?

Make sure that you review the updated document as soon as possible and make sure that your organisation is familiar with the requirements and complies with its contents at all times.

The updated Security Measures are now available in HSBCnet’s Online Security page.

Find out more

If you have questions about the new Security Measures, contact your HSBC representative.

 

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Information on HSBCnet service maintenance windows

Last updated: 4 May 2020

Below is a calendar of our planned maintenance windows for the next three months during which there will be a full HSBCnet maintenance period to accommodate maintenance work.*

At times, it is necessary to schedule non-regular maintenance windows to perform special types of maintenance. We will provide notification of both planned and unplanned maintenance windows in the HSBCnet News (Service Updates) section of the HSBCnet home page.

Full maintenance window begins	Full maintenance window ends
Saturday, 13 June 2020 at 15:00 GMT	Sunday, 14 June 2020 at 04:00 GMT
Saturday, 18 July 2020 at 17:00 GMT	Sunday, 19 July 2020 at 03:00 GMT

Faster Payment System in Hong Kong: upcoming system maintenance on 10 May 2020
The Hong Kong Faster Payment System (FPS) will be unavailable from 02:00 to 09:00 Hong Kong Time (HKT) on 10 May 2020 for maintenance. During this period, FPS payments and Alias Management services will not be available on HSBCnet.

*Maintenance window dates, beginnings and ends may be subject to change (with notice) to accommodate maintenance requirements.

The schedule for upcoming HSBCnet maintenance is also available via the links below:

English | Deutsche | En français | En español | 繁體中文 | 简体中文 | Bahasa Indonesia

Note: in the week prior to a service maintenance period, a notification confirming the maintenance window will be available post-logon in HSBCnet. Please review this information in advance of any planned maintenance period to confirm the date and time.

 

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