Accessing HSBCnet without a Security Device

Last updated: 4 May 2020

We’ve recently introduced mobile authentication, which allows you to use your mobile device to log on to HSBCnet on your computer. Once you’ve activated your mobile device, you can securely access HSBCnet services without your physical Security Device.

Did you know?

Your Security Device battery should last anywhere from 3 to 5 years with normal use. Setting up mobile authentication will help with your preparation in the event that your Security Device runs out of battery or is lost.

Set up mobile authentication in 2 simple steps:

1. Your System Administrator will need to enable your mobile device in HSBCnet's User Management service.
2. Once enabled, you can activate your mobile device in the HSBCnet Mobile app.*

Learn how to set up mobile authentication >

Whether you log on using your Security Device or mobile device, you may still be required to use your Security Device for some HSBCnet functions.

System Administrators:

We recommend that you review your users’ profile details. Mobile authentication will help make sure that they can continue to access HSBCnet even if their Security Device is unavailable.

If your organisation needs to retain Security Devices, make sure you regularly check your inventory. The “How do I order additional Security Devices?” guide gives you step-by-step information on ordering new devices. Please allow sufficient time for delivery. Delivery is subject to availability of local mail/courier services.

Find out more

For more detailed information, review the mobile authentication guides in the HSBCnet Help Centre. Videos are also available in the Inform zone of NetPlus.

If you have any questions, don't hesitate to contact your local HSBCnet Support Centre.