Track Payments: new and enhanced features for managing your payments

Last updated: 26 August 2019

On 17 August, we’ve introduced new action buttons, as well as payment statuses for ACH and SEPA-Eurozone payments, in Track Payments to further improve your payments experience on HSBCnet.

What's changing?

1. New action buttons:
We’ve introduced new buttons on some Track Payments screens to allow you to perform many of the actions you’re able to perform in the Payment Summary and Authorisation services, including:

Review
Authorise payment
Reject payment
Send for repair
Repair
Cancel
Authorise cancellation
Decline cancellation

Here's what the new new action buttons look like in Track Payments:

(select image to enlarge)

The availability of action buttons is dependent on your existing HSBCnet user permissions.

Please note: the new action buttons are available for accounts that also have the newly enhanced payment creation screens. As we continue to introduce the new payment screens to more accounts and countries, the action buttons will become available for all of your accounts.

2. ACH and SEPA-Eurozone payment statuses:
Payment statuses for your ACH and SEPA-Eurozone payments have become available in the Track Payments service, giving you more accurate and detailed information about the statuses of these transactions.

What if I don’t see Track Payments on HSBCnet?

We’re working to provide Track Payments to all HSBCnet customers over the coming months. Look out for future messages about when this service will become available to you.

Find out more

See the 'How do I track the status of my payment?' guide in the HSBCet Help Centre for:

Instructions on how to use Track Payments;
Information about payment statuses; and
A list of supported countries. *

If you have any questions, please contact your local HSBCnet Support Centre.

Learn about Track Payments >

* If you have accounts in countries where Track Payments is not yet available, you may see different payment statuses at this time. Once Track Payments is enabled for these countries, you’ll automatically see more detailed payment statuses. We recommend that you regularly review this guide for the most up-to-date information.