Security Devices: do you know what to do when the battery is low?

Last updated: 25 November 2019

Your HSBCnet Security Device helps provide your organisation with some of the highest levels of online protection. That’s why it’s important you know what to do when your device needs replacing.

Did you know?

Your Security Device battery should last 3-5 years with normal use. We recommend keeping extra Security Devices on hand in the event that one runs out of battery or is lost.

How do I know when the battery is running low?

You will see the following messages appear in the device window:

bAtt 2: the battery power is starting to run low and you have about 2 months of use remaining.
bAtt 1: the battery is running low and you have about 1 month of power remaining.
bAtt 0: the battery is running very low. There is only minimal power left.

Can I replace the battery myself?

No, the device is security sealed. Any attempts to open the device or replace the battery will prevent it from working and you will be unable to log on to HSBCnet.

I’m a System Administrator:

We recommend that you regularly check your organisation’s Security Devices by turning them on. If any of your devices display a low batter warning, order replacement devices as soon as possible. We recommend having additional back-up Security Devices available in the event that a device battery runs out, a device is lost, or you need to create a new user profile.

Read the “How do I order additional Security Devices?” guide for step-by-step information on ordering new devices. When ordering additional devices, please allow sufficient time for delivery.

I’m an End User:

If your Security Device is displaying a low battery message, contact your System Administrator immediately to have a new device assigned to you. If your organisation doesn’t have any back-up devices, your System Administrator will need to order a new device for you.

Find out more

To learn more about using your Security Device, guides are available in the ‘Security Device’ section of the HSBCnet Help Centre. For further assistance, please contact your local HSBCnet Support Centre.