Virtual Assistant and Live Chat: two ways to help you get the most out of HSBCnet

Last updated: 8 October 2019

HSBCnet’s Virtual Assistant and Live Chat provide immediate online information and assistance to help you make the most of your HSBCnet experience.*

What are they?

Virtual Assistant is our always-on chatbot, which will answer any frequently asked HSBCnet-related questions. Questions have been grouped into categories to help you and you’ll also get link to additional information, if needed.

Live Chat connects you directly to a live HSBCnet Support Agent, without you having to pick up the phone.**

How do I use them?

To open the Virtual Assistant, select the ‘Need help?’ link from the right hand side of any HSBCnet page to open Virtual Assistant. If you want to speak to a real person, select the ‘Start Live Chat’ button that appears in the Virtual Assistant if an agent is available.

Find out more

To learn more about Virtual Assistant and Live Chat, watch this video. You can also find additional information in NetPlus.

* Virtual Assistant and Live Chat services may not currently be available in your preferred language. We’re working on supporting additional languages in the near future. If you don’t see the Virtual Assistant and/or Live Chat in HSBCnet, visit the HSBCnet Help Centre or contact your local HSBCnet Support Centre for assistance.

** Live Chat is currently available in the following countries/territories during local business hours: Canada, China, Hong Kong SAR, India, Mexico, Singapore, UAE, UK, and the US. You may be asked to verify your user details for some queries when using the Live Chat service.