Message Centre service: streamline your payment requests and general queries

Last updated: 2 May 2019

HSBCnet’s Message Centre service is an easy-to-use feature that offers you the ability to securely send payment related requests and general queries to HSBC without having to call your local HSBCnet Support Centre or HSBC representative.

The following requests can be sent through the Message Centre service:

Message Centre services
General Query	Allows you to submit general requests directly to HSBC
Payment Investigation	Submit a trace to find out the status of payments you’ve submitted on HSBCnet
Payment Amendment	Send requests to amend or change certain information for a payment already submitted on HSBCnet
Payment Cancellation/Recall	Submit cancellation/recall requests for payments submitted on HSBCnet
* Service availability varies by region, please contact your local HSBCnet Support Centre for more details

What do I need to do?

If you don’t have access to the Message Centre service, contact your System Administrator to update your user permissions. Please note, all Message Centre requests (except General Queries) require two users to submit a request. One user to create the request and another to approve it.

Find out more

To learn how to use Message Centre services, ask the Virtual Assistant or review the information available in the HSBCnet Help Centre.

If you have any questions, or would like additional information, please contact your local HSBCnet Support Centre.