System Administrators: when did you last review your HSBCnet users’ access levels?

Last updated: 4 March 2019

To maintain effective control over your company’s online banking activity, it’s important to make sure that only authorised individuals are able to view and transact from your accounts on HSBCnet. As such, we recommend that you periodically review your organisation’s user permissions (also known as ‘entitlements’) and daily limits on HSBCnet and update, as needed.

HSBCnet user permissions:

The table below outlines some common account and user level permissions that we recommend System Administrators review regularly:

Permissions	Use this HSBCnet service to review/update
Account signature groups and limits	Account Management service > Maintain Signature Limits
User signature groups	User Management service > View/Modify User Access Level
Authorisation entitlements	User Management service > View/Modify User Access Level and Modify Multi User Access Level by Account
User status	User Management service > View/Suspend/Reactivate/Delete/Create new user profiles
To suspend your organisation's HSBCnet profile	Submit a request by contacting your HSBC representative

You can also use the Administration Reports service and the Account Services Activity Log obtain reporting information about how your users and accounts are setup on HSBCnet.

In addition to periodic reviews, we strongly recommend that you review your HSBCnet users’ access levels whenever signing authorities are updated in your account operations mandate. Maintained by your local bank, this mandate determines the individuals in your organisation who are authorised to operate your HSBC accounts. Whenever the account mandate is updated, please review your organisation’s HSBCnet setup to determine if access level changes are needed for specific users.

HSBCnet daily transaction limits:

To view daily transaction limits for your organisation’s HSBCnet profile (as established by the bank), go to the ‘Company Management’ service and select ‘Maintain Daily Transaction Limit’.

Note: to avoid possible delays or payment rejections, we recommend that you use the Company Management service for viewing purposes only.

System Administrators (with necessary permissions) can use the Company Management service to reduce your organisation’s HSBCnet daily transaction limit. If you want to increase your limit back up to the original amount, you will need to:

Contact your HSBC representative to obtain the required documentation;
Return the signed documentation;
The daily transaction limit will be increased once your HSBC representative has processed the documentation.

If your organisation’s transaction needs change and you want to adjust your transaction limits, we recommend that you discuss any proposed changes with your HSBC representative before making any updates in HSBCnet. This will help you mitigate internal fraud risks and maintain effective controls within your organisation.

Find out more

If you need assistance to update user access levels on HSBCnet, please contact your local HSBCnet Support Centre.