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UK account holders: upcoming changes to electronic statements on 10 August 2019Last updated: 4 October 2019 The changes mentioned below are being rescheduled to 7 December 2019. This will provide you more time to make the necessary adjustments to your systems. We’re upgrading our systems to offer you enhanced information in your UK Current Day and Prior Day statement entries for both GBP and foreign currency accounts. The changes we’re making will provide you with more detailed information to assist you in reconciling your transactions. What this means for you: If you use ERP systems or automated account reconciliation programs for your electronic statements, you may be impacted. To ensure the on-going operation of your automated reconciliation processes, we recommend that you review your internal systems and, if required, update them. This change affects HSBCnet Account Information, exports to Excel files, Standard Reports available through the Reports and Files Download, and Custom Reports created in Report Writer. What’s changing? The tables on the following pages outline changes to Customer references, and/or Bank References, and to SWIFT transaction type codes. If SWIFT is optionally selected as the Transaction Type for display in the statement through Customise View in Account Information. Review detailed information about updated statement narratives.
Find out more If you have any questions about the upcoming statement changes in the UK, please contact your local HSBCnet Support Centre.
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