HSBCnet Mobile app: Apple Face ID now available

Last updated: 3 April 2018

We’re pleased to announce that HSBCnet Mobile now supports Face ID on iPhone X. Face ID offers a simple, secure and direct way to view your HSBC accounts and balances on the go using your phone’s camera.*

Once activated, simply scan your face using the iPhone X TrueDepth camera to log on - making it even quicker to access your HSBCnet services anytime, anywhere.

What you’ll need:

Apple iPhone X
The latest version of the HSBCnet Mobile app downloaded from the Apple App Store
Your HSBCnet Security Device/memorable answer and password

How do I activate Face ID?

Register your Face ID:
If you haven’t done so already, set up Face ID on your iPhone by going to Settings > Face ID & Passcode and follow the on-screen prompts.
Log on:
Open your HSBCnet Mobile app, and enter your username. Then input the code generated from your Security Device, or your memorable answer and password.
Enable:
Once logged on to HSBCnet Mobile, select ‘Settings’ from the menu. Switch on Face ID and follow the instructions. You’ll need to accept the Terms & Conditions to activate the service.
Verify:
Using your iPhone’s TrueDepth camera, scan your face to complete the Face ID setup.

Get familiar with HSBCnet Mobile

For more information, please review our Frequently Asked Questions. Additional support is available in the HSBCnet Help Centre.

Welcome to the new HSBCnet Mobile app with Face ID.

Apple, iPhone, Face ID, and TrueDepth are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

* Face ID is available in select countries at this time. Once this feature becomes available in your country, you’ll be notified when you open the app. Logging on with Face ID allows you to view your accounts and balance information. Your Security Device will still be required to authenticate transactions on HSBCnet Mobile.