For customers using Internet Explorer: upgrade to Internet Explorer 11 to keep accessing HSBCnet

Last updated: 3 April 2018

At HSBC, we’re committed to maintaining the highest security standards in our online banking services by continuously evaluating ways to enhance the safety of our systems. In order to make sure that you’re receiving the highest levels of security, customers currently using Internet Explorer 9 (IE9) need to upgrade to a newer version of Internet Explorer (IE10 or above), or another modern browser, as soon as possible to continue accessing HSBCnet.

How do I upgrade my browser?

It’s quick and easy to do from Microsoft’s website – download Internet Explorer 11 *

Or you could download one of these browsers instead: *

Why are you no longer supporting IE8?

Older versions of internet browsers are often more vulnerable to viruses, malware and other security issues. They’re also slower and sometimes can’t show newer websites because of outdated display capabilities.

That’s why we make new HSBCnet functionality available on the most up-to-date internet browsers only. It’s all part of our commitment to maintaining the highest security standards and enhancing our system integrity.

What if I don’t upgrade my browser?

Continuing to use IE8 will compromise your secure access and limit your access to HSBC’s online banking services. Your computer may also be more vulnerable to malware if you don’t regularly update your browser.

What if I can’t upgrade my browser?

If you’re blocked from downloading or updating software by IT restrictions, or you still need to use IE8 for other systems, you may need to speak with your organisation’s IT manager.

Find out more

See what else you can do to protect yourself online with our online security guides and tips.

If you have any questions about upgrading to a newer version of Internet Explorer, ask the Virtual Assistant on HSBCnet.

* These links will direct you to non-HSBC websites. HSBC has no control over the linked websites and is not liable for your use of them. Please read the terms and conditions of the linked websites, as these will differ to those of HSBC.