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The HSBCnet Virtual Assistant is here!

Last updated: 16 January 2018

Save time and get answers to frequently asked questions about HSBCnet features from our new online assistant. The HSBCnet Virtual Assistant provides intuitive online support to help you make the most out of your HSBCnet services. The online assistant also becomes more intelligent over time by learning from your questions.

The Virtual Assistant allows you to:

  • browse frequently asked questions by category;
  • ask your own question for the Virtual Assistant to answer;
  • explore HSBCnet features by reviewing  related questions

How do I use the Virtual Assistant?

Access the Virtual Assistant by selecting the ‘Need Help? Ask our online Virtual Assistant’ link in the Service Updates section on your HSBCnet home screen. The online assistant will prompt you to submit your question and will search our database for the most appropriate answers.

Start saving time by using our online Virtual Assistant today!

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