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For customers with accounts in the UK: Message Centre Trace and Recall features for your BACS payments

Last updated: 16 January 2018

Effective immediately, you can submit Trace or Recall requests for BACS payments securely and efficiently using the Message Centre service on HSBCnet.  You can also track the progress of your request in your message history.

If you find that you’re unable to create a Trace or Recall request, check with your System Administrator to make sure you have permission to use the Message Centre.

Find out more

You can find guides and videos on how to submit requests by selecting the ‘Help’ link in the Message Centre service. If you need further assistance, contact your local HSBCnet Support Centre.

 

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