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Customers with accounts in Canada: browser and Java updates may be required for Wholesale Lockbox (WLBX) service

Last updated: 3 May 2017

On 10 June 2017, Canada’s Wholesale Lockbox (WLBX) service will be updated with new security features on HSBCnet. As part of this update, please note the following requirements to be able to continue using the WLBX service from 10 June:

• Internet Explorer (IE) 8 or newer will be required to access WLBX.
• Java 1.7 or newer will be required to view Cheque images.

In addition to the above requirements, users with Windows Vista or older operating systems will not be able to access the WLBX service from 10 June.

To update your computer, or if access to some of your computer’s settings is restricted by your corporate security policies, please contact your organisation's IT support team for assistance.

For questions about the WLBX service on HSBCnet, please contact your local HSBCnet Support Centre.

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