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	Customers with accounts in Qatar: enhancements for ACH Credit payment screens Dear HSBCnet User, Effective 21 February, 2015 ACH Credit screens for accounts in Qatar are being updated to capture additional details.  The new screens are much more user friendly and follow the current payment processing workflow for easy transition.  To launch the new ACH payment ‘Create’ screen from ‘Create Payment Instruction’, select “ACH Credits” as the ‘Payment type’ and the appropriate ‘Debit/credit account’. (select image to expand) When ‘Create payment instruction’ is selected, the ‘Create new ACH Credit payments’ screen will be launched in a new window. (select image to expand) Several labels on the ‘Create new ACH Payment’ screen have been changed to ensure payment instruction information is easier to complete and more accurate. Changes to existing labels Beneficiary ID Existing Second Party ID label is being changed to Beneficiary ID Beneficiary name Existing Second party Name label is being changed to Beneficiary Name and will accept up to 35 characters. Beneficiary bank identifier Existing Bank number label is being changed to Beneficiary bank code. Beneficiary IBAN Existing Branch and account number or IBAN label is being changed to Beneficiary IBAN) Beneficiary reference Existing Reference field label is being changed to Beneficiary Reference and will accept up to 35 characters New fields Remittance information This field can be used to provide details of the payment and will accept up to 140 characters The look and feel for the ‘Review’, ‘Acknowledgement’, ‘Authorisation Summary’, ‘Authorisation’ and ‘Partial Authorisation’ screens have also been updated but previous functionality remains intact. Please note that after 21 February, 2015, when attempting to repair existing payment instructions initially created using general templates the instruction will be displayed using the new input screen and the new fields will be editable. For restricted templates, the new fields will also be visible but non-editable. You will need to change the template to add the required information to the new fields or create a new instruction template. If authorising existing payments created prior to the effective dates, HSBCnet will automatically send the instruction to ‘pending repair’ status changing it to the new input screen from which the required new fields will need to be populated. Forward dated payment instructions cannot be modified. If details need to be changed, the instruction will need to be cancelled and recreated. For additional information please review the Creating an ACH Credit Payment from Accounts in Qatar User Guide available from within the service Help Text as well as the HSBCnet Help Centre. Sincerely, Your HSBCnet Team
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