India accounts: introducing the ‘Track SWIFT payments’ service

Last updated: 9 September 2024

As part of our ongoing efforts to improve your HSBC experience, starting 7 September 2024, we're introducing the new ‘Track SWIFT payments’ service in HSBCnet for HSBC India current accounts.

About Track SWIFT payments

The ‘Track SWIFT payments’ service in HSBCnet uses data from Swift global payments innovation (GPI) to provide up-to-date information about inbound payments throughout the payment journey. Swift GPI data allows you to track cross-border payments across participating financial institutions in the global correspondent banking network.

What this means for you

From 7 September 2024, you’ll be able to use the new ‘Track SWIFT payments’ service in HSBCnet to track inbound cross-border payments.

You’ll find this new service under the ‘Payment and transfers’ section in the HSBCnet menu:

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Note: this image is provided for demonstration purposes only. Your menu may look different based on your HSBCnet profile’s setup and permissions.

To access this new service, you’ll need to have the ‘Account Information – Balance and statement’ permission for HSBC India accounts. System Administrators can review and update permissions for individual users at any time through the ’Edit user permissions’ screen in User Management.

Here’s what Track SWIFT payments will look like:

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Find out more

To learn more about the 'Track SWIFT payments' service, review the 'Tracking the status of inbound SWIFT payments' guide available in the HSBCnet User Guides portal.

If you need additional help with tracking payments, contact your local HSBCnet Support Centre.