Tap into a quick and secure way to authenticate yourself

Last updated: 1 May 2024

We’re committed to helping keep your company’s accounts safe and secure in HSBCnet. To help make sure it’s really you accessing HSBCnet, we ask you to authenticate yourself when logging on to HSBCnet and re-authenticate yourself before completing sensitive tasks.

Tap into a quick way to authenticate in HSBCnet

Many users find that mobile authentication via the HSBCnet Mobile app on their mobile phone suits their business needs, instead of using a physical Security Device.

How mobile authentication works

With mobile authentication, you can use your mobile device to authenticate yourself in the desktop version of HSBCnet. Once activated, here are the two ways you can choose to use mobile authentication:

1. Send a notification to your mobile
   Authenticate faster by receiving an app notification on your mobile device.
2. Generate security code on your mobile
   Get a code from the app to enter in your desktop browser.

You can use mobile authentication as a quick and secure way to re-authenticate yourself during an HSBCnet session.

Activating mobile authentication

You can switch on the mobile authentication feature through the HSBCnet Mobile app by following the instructions below*. If you don’t have the HSBCnet app on your smartphone, you can download it from the Apple App Store or Google Play^TM.

To complete your activation, follow these 3 steps:

1. Log on to the HSBCnet Mobile app with your Security Device.
2. Select the ‘More’ menu option and choose ‘Settings’.
3. Switch on the ‘Mobile authentication’ option and follow the instructions to set up your device and PIN.

If you don’t see the mobile authentication option in the app, contact your System Administrator to grant you the necessary ‘mobile device’ permission in the User management service.

Find out more

For more detailed information, visit the ‘Mobile authentication’ page in the HSBCnet User Guides portal.

If you have any questions, please contact your local HSBCnet Support Centre.

* Mobile authentication is subject to local availability. If you don't have the HSBCnet Mobile app on your device, you can download it from the Apple App Store or Google Play^TM. The list of supported devices can be found at https://www.hsbcnet.com/learningcentre/hsbcnet-mobile.

Apple and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Google Play is a trademark of Google LLC.