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We’re here to help you get the most out of HSBCnet

Last updated: 1 May 2024

Do you have a question about how an HSBCnet service works? Are you stuck trying to complete a task in HSBCnet? We understand that managing your online banking can be complicated, so we’ve created digital resources to help you get answers quickly and easily in HSBCnet.

Getting help directly in HSBCnet

Our online support features provide immediate information and assistance to help you make the most of your HSBCnet experience.

Here are a few ways that you can quickly get the help you need:

  • The User Guides portal is a curated catalogue of step-by-step guidance to help you learn how to use HSBCnet services. Browse the various topics on the home page or use the search function to quickly find the answer you’re looking for.
  • Live Chat connects you directly to a live HSBCnet support agent without having to pick up a phone*.
  • The Virtual Assistant is our always-on chatbot, which will answer frequently asked HSBCnet-related questions. Questions have been grouped into categories to help you and you’ll also get link to additional information, if needed.

How do I access this help?

You can access our support features by opening the ‘Need help?’ panel on the right-hand side of any HSBCnet screen**. If you want to communicate with a real person, the ‘Start Live Chat’ button will appear when our agents are online.

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We recommend that you check out the Virtual Assistant and User Guides portal often as we’re continuously updating them to provide you with the most up-to-date guidance.


* Live Chat is currently available in the following countries/territories during local business hours: Algeria, Australia, Bahrain, Bermuda, China, Egypt, France, Hong Kong SAR, India, Kuwait, Malaysia, Malta, Mexico, New Zealand, Poland, Qatar, Singapore, UAE, UK, and the US. You may be asked to verify your user details for some queries when using the Live Chat service.

** Live Chat and Virtual Assistant services may not currently be available in your preferred language. If you don’t see the Virtual Assistant and/or Live Chat in HSBCnet, visit the HSBCnet User Guides portal or contact your local HSBCnet Support Centre for assistance.

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8 Canada Square
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