Requests for information coming soon to China, Mexico and Poland

From 17 June 2024, requests for information for certain payments debited from HSBC accounts in China, Mexico and Poland will be directed to the HSBCnet Message Centre.

What this means for you

On 17 June 2024, we’ll automatically provide the ‘Message centre - request for information’ permission to HSBCnet users who have create, authorise or enquiry permissions for Priority Payments for accounts located in China, Mexico and Poland. In addition, any user that is subsequently granted Priority Payment permissions will also automatically receive the ‘Message Centre – request for information’ permission for the same accounts.

When there is a request for information in the Message Centre, permitted users will automatically be sent an email as well as receive a notification in the Tasks panel in HSBCnet. Users can view and manage these email notifications under ‘Manage my notifications’ in the ‘Alerts’ panel.

Here’s where users can view and action requests for payment information:

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We encourage HSBCnet users to regularly review their details to make sure they are up to date and to make any necessary changes, including email address.

What you need to know

System Administrators can add or remove the ‘Message centre - request for information’ permission to determine which HSBCnet users can receive and action requests for information. We recommend that System Administrators regularly review HSBCnet users’ permissions and update as needed, making sure that there are at least two users with this permission.

We also recommend that System Administrators notify anyone that’s currently involved in handling requests for information for payments from accounts in China, Mexico and Poland about this upcoming change.

Email notifications help make sure you don't miss important information. We encourage you to keep the 'Request for payment information' email notification enabled so that you're notified as soon as there's a message that requires your attention.

Find out more

If you have any questions, please contact your local HSBC Support Centre.