UK accounts: add and remove accounts in HSBCnet

Last updated: 12 January 2024

We’re making it easier to manage accounts on HSBCnet profiles. Starting 20 January 2024, you’ll be able to add and remove HSBC Bank plc and HSBC UK Bank plc accounts for companies that are already listed on your organisation’s HSBCnet profile, directly in HSBCnet.

What this means for you

From 20 January 2024, HSBCnet users who hold the ‘Message Centre - Company Service Request’ permission for the eligible UK accounts will be able to submit requests to add or remove accounts from the HSBCnet mega menu.

Here’s what the new menu option will look like:

(select image to enlarge)

Once an account is available on your organisation’s HSBCnet profile, System Administrators can assign user permissions for the services available to that account type. We recommend that System Administrators regularly review users’ permissions and update, as needed. You can add or remove permissions for individual users at any time through the ’Edit user permissions’ screen in User Management.

What's next?

Over the course of 2024, we’re going to continue introducing new Self-service and support functionality in HSBCnet to help make it easier for you to request company and account changes.

Find out more

To learn more about adding and removing UK accounts, review the ‘Manage HSBCnet Profile’ page of the HSBCnet User Guides portal.

If you have any questions, please contact your local HSBCnet Support Centre.