The new HSBCnet Trade Solutions service

Last updated: 7 August 2024

We understand the importance of trade services in driving the growth and success of businesses in today’s rapidly changing market environment. To help your business grow, we’ve listened and applied your feedback to improve the Trade Solutions service in HSBCnet.

What this means for you

We’ll be enhancing HSBCnet’s Trade Solutions service to make it easier for you to apply, view, and manage your trade transactions online.

Updated Trade Solutions services will be made available to Trade customers in the following countries/regions throughout 2024:

Algeria Australia Bahrain Bangladesh Kuwait

Malaysia Philippines Saudi Arabia Singapore South Korea

Sri Lanka Taiwan SAR US Vietnam

Note: the above list of countries/regions may be subject to change.

Some of the key enhancements include:

• More ways to self-serve
  Apply, view, follow, amend and manage trade transactions online, reducing the need for paper transactions and branch visits.
• Electronic trade advices
  View and download trade advices directly in HSBCnet.
• Simplified trade applications
  Apply for a single loan to pay multiple beneficiaries, select standardised wording for Guarantee/Standby DC applications, and create goods release applications for shipping guarantees or air/road/rail release documents.
• Templates for transactions
  Ability to copy existing transaction details and/or create templates to frequent beneficiaries.

Upcoming changes to Trade Solutions screens, trade advices, and statements

As part of the enhancements, we will be moving certain Trade Solutions services over to a new look and feel over the coming months. When accessing these services using the existing Trade screens, you may be directed to the ‘Trade solutions’ section of the main menu to continue. With the new screens, you’ll get a simpler, clearer layout that makes it easier for you to use your existing trade services.

Along with the new screens, we’ll also be including additional transaction details in trade advices and statements. These details will be shown in the following updated fields:

Find out more

We’ll reach out to you again as we get closer to updating the Trade Solutions service for your country/region.

To learn more about trade features available in HSBCnet, visit the ‘Trade Solutions’ page in HSBCnet’s User Guide portal.

If you have any questions, contact your local HSBCnet Support Centre.