Introducing more self-service requests in HSBCnet
Last updated: 10 October 2023
We’re continuing to offer more self-service features in HSBCnet to make it easier for you to bank with us, reducing the need for paper forms and branch visits.
What's new?
We’re introducing the following new self-service requests in HSBCnet’s Message Centre:
| Account location | New request | User permission required |
|---|---|---|
| Hong Kong |
Request balance certificate Request banker’s certificate or Change of company name |
Message centre - company service request (Authorisation via esign process) |
| India |
Change how you receive statements Change of call back contact Request account closure letter Request authorised dealer code Request authorised signatory certificate Request cashier order payable clearances Request cheque deposit certificate Request cheque paid certificate Request closure proceeds letter Request debit or credit confirmation letter Request interest certificate Request overdraft interest statement Request solvency certificate Request Term Deposit details |
Message centre - company service request (Authorisation via esign process) |
| Saudi Arabia | Request balance certificate* Request IBAN certificate* |
Message centre - company service request (create) |
| Request statement history* | Message centre - company service request (create) Account information – Balance and Statement |
|
*Authorisers of these requests must be verified as authorised signatories on the account in the bank’s official record. Contact glcmclientservices@sab.com for more information. |
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We recommend that System Administrators regularly review users’ permissions and update them as needed. You can add or remove permissions for individual users at any time through the ’Edit user permissions’ screen in User Management.
Here’s where you’ll find requests in the ‘Self-service and support’ section of the HSBCnet menu:
(select image to enlarge)
Find out more
To learn more about these new features, review the ‘Self-service and support’ page in the HSBCnet User Guides portal.
For more information, contact your local HSBCnet Support Centre.