Last updated: 25 June 2021
We’ve listened to your feedback and are making things better. Effective immediately, we’ve stopped sending these alerts while we work on improving them. Once we’re ready to issue these alerts again, we’ll let you know.
Original notification published 31 May 2021:
On 13 June 2021, we’re updating our alerting service to help keep you better informed about your HSBCnet payments. After the update, you’ll be alerted whenever a Priority Payment or Inter-account Transfer isn’t successfully processed.
What this means for you
From 13 June, if you create or authorise a payment in HSBCnet that’s rejected or sent to repair, you’ll receive an email notification to let you know it hasn’t been processed successfully. We’re sending this alert to make sure you’re informed in a timely manner and are able to take prompt action, as required.
Similar to other alerts, you can access related payment details in HSBCnet’s ‘Tasks’ panel or alerts inbox (the bell icon located at the top of HSBCnet).
Note: this alert will be sent for unsuccessful Priority Payments and Inter-account transfers. At this time, the alert won’t be generated for select payments from accounts in China.
Find out more
If you have any questions about HSBCnet email alerts, contact your local HSBCnet Support Centre.