Make sure you know the signs of a malware attack

Last updated: 6 April 2021

Protecting you and your business is our priority, but we need your help. It's important that you are aware of malware attacks and remain vigilant in knowing what these attacks may look like.

What is malware?

Malware describes any type of software that is created with the intention of harming its target. Malware can hide inside innocuous-looking software (trojans) or spread between machines without relying on user interaction (worms). It can be custom-designed to evade defences and execute specific tasks.

What do malware attacks look like?

With criminals constantly devising new ways to steal information and money, malware attacks also keep changing. We've put together a list of potential ways that you may experience a malware attack.

A fraud attack may be underway if you're:

• shown a pop-up window that asks you to enter your personal information - ie. your phone number, date of birth, etc.
• told that HSBCnet is unavailable AFTER you have entered your log on details.
• requested to use the yellow button on your security device during log on.
• shown a ‘Please wait’ screen when accessing HSBCnet.
• prompted repeatedly to re-enter your username, password or security code.
• presented with screens that look different from the screens you're familiar with.
• experiencing slower than normal response times when accessing HSBCnet.

If you suspect you have been the victim of fraud, contact your HSBC representative immediately.

What you need to know

It's important to be vigilant in your online activity to make sure that you remain protected. Malware is usually delivered via email 'phishing' or fraudulent links. Malicious apps and USB memory sticks can also compromise smartphones and computers respectively. Malware can stay hidden for months until activated.

Internet banking users might be redirected to fake sites which record their log on data to enable financial theft.

Helping you stay safe online

We want to help you build your cybercrime knowledge so you're prepared to protect yourself and your organisation.

Learn more about malware and other types of cybercrime:

Protecting your business >